Seems like they are monitoring the forums. At least they are making the attempt to address your concerns. Hopefully, its better for you going forward. Its fair that you are giving them another look. Keep us updated.So received this a few minutes ago:
2 thoughts - they ARE watching the forums closely and they are committed to improving the experience.
I will give them a 2nd chance tomorrow - reup and see how it goes. Reduced juice and knowing they pay is a valuable addition to the toolchest.
We hope this email finds you well. We recently came across your post regarding your experience with Bettors Den and your payout request. First and foremost, we want to apologize for any frustration or inconvenience you’ve experienced.
We understand how important a smooth and hassle-free experience is for our customers. That’s why we are continually working to improve our processes and services, ensuring all our players enjoy the best possible experience with us.
Thanks your feedback we have evaluated our internal policies and procedures and we are going to expedite the payout process.
On the other hand, in the following days we will also be adding the rollover met in the View Wagers section so it will make it much easier to determine this figure.
Message from BettorsDen below:
We hope this email finds you well. We recently came across your post regarding your experience with Bettors Den and your payout request. First and foremost, we want to apologize for any frustration or inconvenience you’ve experienced.
We understand how important a smooth and hassle-free experience is for our customers. That’s why we are continually working to improve our processes and services, ensuring all our players enjoy the best possible experience with us.
Thanks your feedback we have evaluated our internal policies and procedures and we are going to expedite the payout process.
On the other hand, in the following days we will also be adding the rollover met in the View Wagers section so it will make it much easier to determine this figure.
At Bettors Den, we are dedicated to constantly enhancing our services and fostering a positive experience for all our customers. Your feedback helps us grow, and we appreciate the opportunity to make things right.
Also, the rollover view will be a huge plus. It should be automatically provided at books.