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Tanko

Tanko

Joined
Oct 27, 2021
Messages
45,402
So received this a few minutes ago:

2 thoughts - they ARE watching the forums closely and they are committed to improving the experience.

I will give them a 2nd chance tomorrow - reup and see how it goes. Reduced juice and knowing they pay is a valuable addition to the toolchest.

We hope this email finds you well. We recently came across your post regarding your experience with Bettors Den and your payout request. First and foremost, we want to apologize for any frustration or inconvenience you’ve experienced.

We understand how important a smooth and hassle-free experience is for our customers. That’s why we are continually working to improve our processes and services, ensuring all our players enjoy the best possible experience with us.

Thanks your feedback we have evaluated our internal policies and procedures and we are going to expedite the payout process.

On the other hand, in the following days we will also be adding the rollover met in the View Wagers section so it will make it much easier to determine this figure.

Message from BettorsDen below:

We hope this email finds you well. We recently came across your post regarding your experience with Bettors Den and your payout request. First and foremost, we want to apologize for any frustration or inconvenience you’ve experienced.

We understand how important a smooth and hassle-free experience is for our customers. That’s why we are continually working to improve our processes and services, ensuring all our players enjoy the best possible experience with us.

Thanks your feedback we have evaluated our internal policies and procedures and we are going to expedite the payout process.

On the other hand, in the following days we will also be adding the rollover met in the View Wagers section so it will make it much easier to determine this figure.

At Bettors Den, we are dedicated to constantly enhancing our services and fostering a positive experience for all our customers. Your feedback helps us grow, and we appreciate the opportunity to make things right.
Seems like they are monitoring the forums. At least they are making the attempt to address your concerns. Hopefully, its better for you going forward. Its fair that you are giving them another look. Keep us updated.

Also, the rollover view will be a huge plus. It should be automatically provided at books.
 

jyumni

jyumni

Joined
Apr 16, 2023
Messages
187
Seems like they are monitoring the forums. At least they are making the attempt to address your concerns. Hopefully, its better for you going forward. Its fair that you are giving them another look. Keep us updated.

Also, the rollover view will be a huge plus. It should be automatically provided at books.
BettorsDen customer representatives are exceptional in the business.
They are highly knowledgeable about sports betting terms and well-educated in the field. In contrast, at some other books, I often have to explain the basics to the staff, which can be frustrating (Most of them treat us like slaves especially Heritage).
Plus, their agents are available 24/7 and consistently polite, friendly, and helpful
 

Tanko

Tanko

Joined
Oct 27, 2021
Messages
45,402
BettorsDen customer representatives are exceptional in the business.
They are highly knowledgeable about sports betting terms and well-educated in the field. In contrast, at some other books, I often have to explain the basics to the staff, which can be frustrating (Most of them treat us like slaves especially Heritage).
Plus, their agents are available 24/7 and consistently polite, friendly, and helpful
jyumni.... You a spokesperson for BettorsDen? :ROFLMAO:
Just kidding buddy.

Sounds like you've been treated well there. We all appreaciate your insight. Thanks.
 

jyumni

jyumni

Joined
Apr 16, 2023
Messages
187
jyumni.... You a spokesperson for BettorsDen? :ROFLMAO:
Just kidding buddy.

Sounds like you've been treated well there. We all appreaciate your insight. Thanks.
Prob will be requesting 10k payout tommorow or sunday.

I will update the payout time and result... if they payout 10k they are definately worth trusting for sure.
 

jyumni

jyumni

Joined
Apr 16, 2023
Messages
187
jyumni.... You a spokesperson for BettorsDen? :ROFLMAO:
Just kidding buddy.

Sounds like you've been treated well there. We all appreaciate your insight. Thanks.
spokesperson lol
no i just really like their site right now and customer service people are real nice as well.
Currently my main sportsbook over other top rated books for few weeks now.
 

garyking63

garyking63

Joined
Nov 4, 2024
Messages
16
Wish I could say I cashed out 10K LOL. But did cash out overnight last night. 6Hrs for $1200 BTC. No further verification was required this time so it appears they did change the procedure. Submitted overnight and in my account in the AM.
 

jyumni

jyumni

Joined
Apr 16, 2023
Messages
187
Wish I could say I cashed out 10K LOL. But did cash out overnight last night. 6Hrs for $1200 BTC. No further verification was required this time so it appears they did change the procedure. Submitted overnight and in my account in the AM.
Yes, I was paid 3k previously without any issues. However, if they pay 10k with the same speed as the 3k, I would consider them on par with bookmaker or BetOnline
 
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gbets84

gbets84

Joined
Nov 21, 2023
Messages
9
I've had a very good overall experience with BettorsDen. Have had several reasonably sized payouts with no issue, only slight delay was on the KYC on first payout. Unfortunately after going on a heater i'm now pretty severely limited, but it was a great out for a while. I'd recommend them
 

jyumni

jyumni

Joined
Apr 16, 2023
Messages
187
I'm clearly asking him because he said his limits have been cut. You can stop your obvious shilling to me
I was trying to give info , thats all. If there is something negative about them I will write about it but so far I am satisfied and since its fairly new site I am writing about it to give people information.
Sorry if you feel that way but I will write something negative if there is one and I have been negative about lots of books in the past so don't worry.
 

ks1986

ks1986

Joined
Nov 6, 2021
Messages
296
Clearly they have the old dimes software and client list so there is some affiliation. They were telling people they were a spin off of the old dimes, which it feels like they are. Obviously you should always proceed with caution with any new book.
 

djefferis

djefferis

Joined
Jan 8, 2024
Messages
2,838
they don't claim this, I asked specifically.

Technically - you are correct. But read between the lines and they sure dont “hide” the fact well. Whatever you do though - you shouldn’t ask them to reveal their “secret” lineage.

Per their website - about us


About Us​


We are not your average bookmakers; we are the real-deal line makers who were taken off the market back in 2020 (if you know, you know, but don’t ask).
Three years later, we saw a gap in the market that was never filled and decided to put the team back together and create a legit book, for the hardcore bettors who felt a bit neglected ever since.”

Again - I’m seeing positive signs from them - enough that I’d feel comfortable depositing and playing there. Would I put them in the same class of shop as BetOnline/Bookmaker or even Heritage - no.

BetOnline has proven they can and will pay and accept large action.

Bookmaker has done the same - except they don’t like me and cut off bonuses a long time ago so I don’t use them.

Heritage treats me well - gives plenty of reasons to play with them - but has low payout limits on weekends and can be a little fussy at times - bit otherwise an A level book with a long operating track record.

Bettors Den has great offerings - reduced juice on major sports up to $500 (or more if you forgo bonuses and take reduced juice) and have been responsive and helpful. BUT a couple of fast 10k payouts to any poster doesn’t make them an A level book.

As I said - Wager6 paid me something like 14k (2k at a time) last season - if you think I’d go anywhere near them this season your nuts.

TopWager365 has been exceptionally accommodating to me and has paid on time - every time and offers a great bonus. But you don’t hear me touting them in the same breath as BetOnline or even Heritage. You can be a reputable shop - but not be the best place for those betting more than $500 a game.

Right now - to me BettorsDen slots in nicely along with TopWager365 and BetWWS - newer books/good for recreational players up to $500 a game and those hunting bonuses. They pay - but are still new relatively and don’t have a track record.

The fact they are “industry veterans” means little to me. Just like posters - these shops change names all the time - no one is “new” to this industry nor have they been for a few decades. In the poster poll of favorite books - I listed my favorite 3 - and those 3 are the only 3 that come to mind as being successful and having closed shop without stiffing players.

Bottom line - I’ll play there and I’ll proactively manage my balances. If they burn me - shame on them but I kept reasonable precautions in place - just like a good book does with players to keep from getting burned.
 
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