*RESOLVED* Bah Humbug - Screwed out of a $631 payout with Heritage 12 Days of Christmas Promo

[BigJay]

Whenever there is more than one human involved - in this case two agents, plus different convos, mistakes can happen. What's important though is the books who get it right and resolve it fairly in favor of the player, who in good faith attempted to fulfill the terms as he understood them.

Couldn’t said it better myself.

Thanks for the quick resolution Heritage, @Heritage Insider and @BMR Forum !!!

 

[BigJay]

Also thanks to BMR buddies @JDS , @djefferis and @Tanko and others for their support/help

 

[JDS]

Also thanks to BMR buddies @JDS , @djefferis and @Tanko and others for their support/help

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We did together as a team to help you get paid promptly.