*RESOLVED* Bah Humbug - Screwed out of a $631 payout with Heritage 12 Days of Christmas Promo

[djefferis]

Let's stop steering the hate.

Do I need to notify FlyingIllini and let him know there was a violation of the Poster Abuse Act ?

 

[JDS]

Do I need to notify FlyingIllini and let him know there was a violation of the Poster Abuse Act ?

I like your style you keep it real and you speak up on situations that need to be addressed at BMR. Look, I know nothing is perfect in life. At the end of the day, I think both of us at the very least try to make this place a little more presentable with what is right and what is fair.

 

[BigJay]

Back on point.

Heritage still hasn’t replied to two separate emails, one of which has a link to this thread.

Also sent a DM to @Heritage Insider with a link to the thread

 

[djefferis]

Like I’ve said - I am certain working anywhere in this industry you deal with a lot of bitching/moaning and otherwise unpleasant people.

There a reason why when the casino came to town and I was sent to dealer school for a few weeks for free I came back and said - thanks but no thanks - I don’t care what it pays / it’s not for me.

I mean I took a job working as an insurance man in the worst neighborhoods the city had to offer - routinely getting yelled/cussed at and occasionally having a gun pulled on me because someone wasn’t getting what they wanted and I still felt I made the right choice going with a less stressful job.

But yea - on this one I’m 100% in the posters corner. Like I said - if someone at Heritage wasn’t asleep at the switch - they could have stopped this runaway train.

Same thing with BMR - I’m not suggesting they have any fault in this (they don’t) - but if there was an active liaison between the forum and the book - a simple PM saying “let me look into this and make a call” would have likely stopped this whole thing until it could be resolved.

Makes me miss the “good old days” of offshore all the more. I’ve said it before - you didn’t have issues like this when guys like Scotty at BetJam were around. Hell - even Cheers Jon knew enough to keep stuff like this from happening.

 

[JDS]

Like I’ve said - I am certain working anywhere in this industry you deal with a lot of bitching/moaning and otherwise unpleasant people.

There a reason why when the casino came to town and I was sent to dealer school for a few weeks for free I came back and said - thanks but no thanks - I don’t care what it pays / it’s not for me.

I mean I took a job working as an insurance man in the worst neighborhoods the city had to offer - routinely getting yelled/cussed at and occasionally having a gun pulled on me because someone wasn’t getting what they wanted and I still felt I made the right choice going with a less stressful job.

But yea - on this one I’m 100% in the posters corner. Like I said - if someone at Heritage wasn’t asleep at the switch - they could have stopped this runaway train.

Same thing with BMR - I’m not suggesting they have any fault in this (they don’t) - but if there was an active liaison between the forum and the book - a simple PM saying “let me look into this and make a call” would have likely stopped this whole thing until it could be resolved.

Makes me miss the “good old days” of offshore all the more. I’ve said it before - you didn’t have issues like this when guys like Scotty at BetJam were around. Hell - even Cheers Jon knew enough to keep stuff like this from happening.

Communication is everything in life and without it, we crumble as a society. That goes for online and in real life.

 

[BigJay]

7 hours since first email sent to Heritage

6+ hours since second email sent to Heritage asking to be forwarded to an upper-management figure familiar with BookMakersReview with a link to this thread attached

5 hours since a DM sent to @Heritage Insider with a link to this thread

Zero response yet

 

[JDS]

7 hours since first email sent to Heritage

6+ hours since second email sent to Heritage asking to be forwarded to an upper-management figure familiar with BookMakersReview with a link to this thread attached

5 hours since a DM sent to @Heritage Insider with a link to this thread

Zero response yet

Yeah it’s gonna take some time. I waited an entire week dealing with WagerWeb until I created a thread. Then it took another few days after that to get a final decision.

 

[Tanko]

7 hours since first email sent to Heritage

6+ hours since second email sent to Heritage asking to be forwarded to an upper-management figure familiar with BookMakersReview with a link to this thread attached

5 hours since a DM sent to @Heritage Insider with a link to this thread

Zero response yet

Its CR time Bigjay.... Things move slower in CR.
Hopefully, you'll hear something positive tomorrow.

 

[BMR Forum]

Thanks Genie. Done. Filled out the complaint and included a link to this thread too

We will speak with Heritage on this, looks straightforward.

 

[BigJay]

We will speak with Heritage on this, looks straightforward.

Thanks so much

 

[BigJay]

We will speak with Heritage on this, looks straightforward.

Here is the canceled withdrawal yesterday 12/17/2024 with the reason given as “only $150 of $4996 rollover met”

Which is ridiculous since I completed the more than $5k rollover playing in the casino earlier in the day as instructed playing hundreds of dollars worth of hands.

 

[milwaukee mike]

heritage has always been a weird book... pays fast, good promos... but when i said something bad about them on the forums 10 years ago they threatened to ban me... then the promos kept being honored/not honored (for some reason i would go back-forth as a rec player/professional) so i finally gave up playing there

 

[milwaukee mike]

when a "top-tier" book like bookmaker/betonline/heritage/bovada play games with you and fukk you over, it hurts more than when it's someone you expect.

even jazz/skybook/betnow have treated me more fairly the last few years than all 4 of those "top" books

 

[Heritage Insider]

Hi Bigjay, it seems like there was a missunderstanding in regards to what the Rollover was supposed to be for the promotion, please get in touch with Heritage CS and they will be glad to provide a clearer explanation about it. In the meantime, please request your payput again and it will be processed for the inconvenience this could have caused.

 

[JDS]

Hi Bigjay, it seems like there was a missunderstanding in regards to what the Rollover was supposed to be for the promotion, please get in touch with Heritage CS and they will be glad to provide a clearer explanation about it. In the meantime, please request your payput again and it will be processed for the inconvenience this could have caused.

Thanks for responding in a timely manner.

 

[aikman.tr]

So due to "the inconvenience that this caused you" they will payout???
Id say dump em, your play from here on out will be rejected constantly and price/line changes every 4 seconds against you.
Heritage don't want this Canuck to sign up, dodged a bullet

 

[BMR Forum]

So due to "the inconvenience that this caused you" they will payout???
Id say dump em, your play from here on out will be rejected constantly and price/line changes every 4 seconds against you.
Heritage don't want this Canuck to sign up, dodged a bullet

Whenever there is more than one human involved - in this case two agents, plus different convos, mistakes can happen. What's important though is the books who get it right and resolve it fairly in favor of the player, who in good faith attempted to fulfill the terms as he understood them.

 

[BigJay]

Hi Bigjay, it seems like there was a missunderstanding in regards to what the Rollover was supposed to be for the promotion, please get in touch with Heritage CS and they will be glad to provide a clearer explanation about it. In the meantime, please request your payput again and it will be processed for the inconvenience this could have caused.

This is great news.

Thanks @BMR Forum and @Heritage Insider with your assistance in this matter!

 

[Tanko]

It had to have been some miscommunications amongst the people at Heritage.
Glad to see this being worked out.

BMR resovles the issue again.

 

[BigJay]

Ironically was in the movie “How the Grinch Stole Christmas” with my Godson when I saw this thread updated.

Feel like I went from the Grinch taking my presents from me at Christmas



To the happy ending on Christmas Day at the end of the movie