I have wanted to avoid outing the complaint submitter in public here but as you simply will not stop talking for him, here is why nothing can be done to mediate for you two.
Nitrogen believes that Oli's account is not controlled by him and has been hiding his location in Costa Rica with the use of a VPN.
They believe Elihu/Oli have purchased a historically aged account as they had found newly created accounts now go through a much more stringent anti-fraud detection routine.
They say much more has been withdrawn from the account than deposited before this was detected so they consider that no more is owed.
Oli advised BMR that he had been playing at Nitrogen from Costa Rica since November 2020 without a VPN and also created the account with his bare CR IP address.
We reached out to Nitrogen but as this claim was so far removed from reality they did not wish to engage and possibly give any additional clues about how to beat their system.
A nitrogen manager said that they preferred to deal directly with the player on this occasion. Oli replied refusing to re-try that saying "I've done that. I did that in April. I thought I had made that clear in my previous emails and my posts with their replies on the forum.".
After weeks of further repeated follow-up in the face of both Oli and Justin7 attacking BMR in this thread Nitrogen did explain the account was not opened in 2020, was not opened using a naked Costa Rica IP as claimed, and most confounding, had used a VPN for all connections logged in the months leading up to account closure.
Nitrogen said as this was an old account it had been excused from extra checks at previous withdrawals but simply came up for a check when Oli used a VPN to request the last withdrawal.
Nitro said that they asked Oli to connect naked, detected the CR location and then refused any further payouts as no bookmaker holding a Costa Rica license is allowed to service people in CR.
Following that BMR poster Elihu.Feustal (Justin7) contacted Nitrogen. Nitro claim that Elihu said he was Oli's lawyer and also owned a part of the account balance, confirming that Oli was not the sole owner of this account. He also told Nitrogen who both he and Oli worked for, which happens to be a company servicing the offshore industry and who Nitro claim could offer the opportunity for them to have inside/early information to assist in their betting so they do want them as customers for that reason as well.
Nitrogen said it was obvious to them that this was not originally Oli's account, he had been intentionally hiding his CR location, and that he was not the sole person controlling that account. And given the false information that had been given to BMR we should agree that this claim had no credibility at all.
When this was put to Oli he said he had been using a VPN after all but only from work and had been betting on his phone a lot without a VPN. He said Elihi was not his lawyer and had not told Nitrogen he owned part of the account, nor would he tell Nitrogen where Oli worked. Nitrogen was making this up and were only refusing withdrawal as they profiled him as sharp.
I suggested that if Oli could recall the actual date the account had been created, the location, and any info about how he funded it or what he had bet around that time, maybe we could convince them it was his account all along and brush off our initial claim he opened it in CR in 2020 with a bare IP.
I said we needed to explain the connection with Elihu and how he was not in any control of the account. And if he could explain a little about his role and how it does not provide access to any sort of inside info that could be helpful too.
Oli said he thought the account was opened in the UK in 2018 and did not address the other matters. From discussions with Nitro I already suspected that this may not be the correct date so asked Oli to double check it before I replied. I stressed that I thought we needed to answer as fast as possible to keep this person engaged and look like the information was readily at hand and did not need finding someone else to check it, for example.
Many days later Oli came back with a new date in 2017 and not much else to support an argument.
Nitrogen explained that the account has been dormant for years before Oli began using it in Nov 2020. He rapidly accumulated a high balance and the account was limited within a month or so. Nitrogen say that during this 4-6 week period there was no additional check made on the account to detect the problem.
Nitrogen said that the claim that they were not willing to payout players profiled as sharp was incorrect. And in Oli's case they point out that the vast majority of the account balance had been withdrawn after limits had been imposed.
At this point we had zero credibility left. Nothing Oli told us turned out to be true. I believe he is being pushed into this complaint by Justin7 and the root of this problem probably lies between them alone. And how truthful they are to each other.
For one thing, both these guys have been in the CR industry for more than 10 years. Both of them, but in particular Justin7 as a previous SBR mediator, should be very aware that CR license books cannot offer service to CR residents. But both are acting like this is a complete surprise. Neither of them are being completely truthful or acting in good faith here.
BMR cannot do any more for Oli and considers that Nitrogen have explained themselves adequately in this case.
I'm sorry to have had to explain this in public Oli. I think you need to find some new friends personally.