Hello Bookmakers Review,
I am posting this thread here, since I have been ignored by this bookmaker through all other communication attempts.
To make this as brief as possible, I drove the balance on my account up to roughly $25,000 before losing $5,000 on slots. Put in my withdrawal request for $20,000 (have screenshots/emails balance and chat support correspondence)
My request is cancelled by them within the hour, and I am told to call their support/security team, which I do right away. I speak to a man, and answer various questions, and the whole process takes a few minutes. I am not next to my computer during this call, and once I sit back down and open my account, my balance is now at $ 00.01
Instantly contact support again, who tells me that the balance is in fact correct, and that I have lost $20,000. Since I know this is impossible both because I did not touch my account, but also because there is no way you can lose $20,000 in such a short time span (max bet on last slot played was $25) I ask to see the basic transaction history log of my account, which would show this activity.
I am told that this information is impossible to produce, and am somehow to believe that such a big sportsbook, does not have the capability to record a players transactions.
The communication with them has been the same copy-paste response, with them digging their feet in, that it is impossible to provide a transaction log, showing how I supposedly lost this $20,000 while I was speaking to support on the phone.
I have opened complaints at two other well known player-mediation complaint forums, and my complaint was the first in their history where they 100% ignored both the original, and reopened attempt.
I recently logged in and pulled the monthly transaction history from this timeframe, and they have now completely removed the $20,000 from ever existing. I am more than happy to provide the documentation I have, or any other information requested. Thank you.
