Issues over at Lowvig...

[Ace7550]

Today's chat:

Hi Paco
03/07/2024 08:57
I'm inquiring about my ongoing tennis wager issue. Could you please see if any progress has been made on this?
03/07/2024 08:57
Welcome xxx, I am sorry to hear about the tennis wagers, allow me to look into it at once
03/07/2024 08:57
789061360 789056422 789052695 789052191 789051720 789051448 789047391 788949370 788892376 788797040 788903231 788895084
03/07/2024 08:58
Those are the ticket numbers for all the wagers I could find that were graded wrong.
03/07/2024 08:58
I see all wagers in questions were accredited to the account despite showing as losses xxx
03/07/2024 08:59
So they have credited all these?
03/07/2024 09:00
Yes this is correct xxx
03/07/2024 09:00
Where can I see that? My balance hasn't changed...
03/07/2024 09:00
Allow me a few Minutes I do see only one was granted
03/07/2024 09:02
I have been waiting a week for these to be fixed...
03/07/2024 09:03
I am sorry and I do understand the frustration, the issue was re escalated right now to make sure it was properly reviewed
03/07/2024 09:05
I guess I'll try again tomorrow. This just goes on day after day.
03/07/2024 09:05
I am sorry it has taken this long
03/07/2024 09:07
Should I just check back tomorrow again?
03/07/2024 09:08
Please do
03/07/2024 09:09
ok
03/07/2024 09:09
It should be properly looked at by then
03/07/2024 09:09

 

[JDS]

That guy is fuckin' lame and can't help you because he doesn't know shit he sounds like a robot.

 

[JDS]

You need to get on the phone and start tearing into people's asses verbally like I did with WagerWeb, you best believe they heard my wrath when they were trying to f*** me out of a lot of money. The nice guy approach in my opinion is not the better way

 

[Ace7550]

You need to get on the phone and start tearing into people's asses verbally like I did with WagerWeb, you best believe they heard my wrath when they were trying to f*** me out of a lot of money. The nice guy approach in my opinion is not the better way

I've tried calling repeatedly. They always transfer me and then the call either gets dropped or I listen to elevator music for 15 minutes and then give up.

 

[JDS]

I've tried calling repeatedly. They always transfer me and then the call either gets dropped or I listen to elevator music for 15 minutes and then give up.

These COCKSUCKERS are playing games, don't like it. They are understaffed and I would pull my money after they finally decide to correct their mistakes.

 

[Ace7550]

These COCKSUCKERS are playing games, don't like it. They are understaffed and I would pull my money after they finally decide to correct their mistakes.

Thanks bro. I'm ready to give up at this point. It's only a few hundred bucks.

 

[jjgold]

Are they going bankrupt?

 

[KVB]

Tight lines, but can they afford such tightness?

 

[pornhubcasin0]

Just talked to CS. I guess they are still trying to figure out.
Response today:
"xxx I see the escalation was received by the grading team and they have now contacted the technical department so they can review what the issue could be. We do not have a resolution yet as they are waiting for the teach advice but they keep working on it and will get back to you once it is all confirmed. My sincere apologies for the inconvenience. Please rest assured each ticket will be reviewed and fixed accordingly."

Have you asked them which website/official resource they use for grading?

 

[BigJay]

which official software they use for grading?

 

[Ace7550]

Have you asked them which website/official resource they use for grading?

I haven't. But that's not the problem. For some reason their software is grading all of my tennis wagers as losses. Other sports are fine. It's just tennis. Very strange.

 

[BigJay]

Crazy how inept these sites are at Public Relations.

A $300 error that should have easily been fixed day one will likely cost them tens of thousands just due to the fact this thread exists.

 

[JDS]

Crazy how inept these sites are at Public Relations.

A $300 error that should have easily been fixed day one will likely cost them tens of thousands just due to the fact this thread exists.

Yeah I don't understand it personally, it's a shame they won't have me as a customer oh well.

 

[jjgold]

One of strangest stories of year

Antiquated software is an issue

No support for nor any longer

 

[Tanko]

Crazy how inept these sites are at Public Relations.

A $300 error that should have easily been fixed day one will likely cost them tens of thousands just due to the fact this thread exists.

THIS!
Not sure how great their reputation was but over a $300 software mistake, they are sure losing some of whatever credibitility they had quickly.

 

[Ace7550]

Crazy how inept these sites are at Public Relations.

Nailed it. The last thing you want is negative word of mouth on forums. Books lose a lot of business when there are bad independent reports.
I hope they fix this soon. Lowvig has great juice and is a solid out. I really don't want to stop playing there altogether. But if this goes on much longer what else can I do.

 

[KVB]

Lowvig worrying some of us here with this thread.

 

[Ace7550]

Well they fixed it. I think. There were so many misgrades I'm not even positive everything is fixed but they added about $500 to my account and I think that's about right.
They didn't have an explanation. The chat girl said she's "99% sure" things will be graded right moving forward. We'll see.
Gonna give lowvig one more chance. I'll report if anything like this happens again.
Here's the final chat:

Thank you for contacting us! How can I assist you today.
04/07/2024 10:59
Hi Ava, I see you guys were able to correct the misgraded tennis wagers. I appreciate that. I would like to start wagering again but before I do so I just want to confirm that moving forward my wagers will be graded correctly.
04/07/2024 11:00
Were you guys able to figure out why so many of my wagers were misgraded in the first place?
04/07/2024 11:01
I am so sorry to hear of this, I can certainly assist with this.
04/07/2024 11:01
May I kindly ask you to provide your email address or Account ID, to allow me to locate and note your account with information of this contact?
04/07/2024 11:01
lvgxxxx
04/07/2024 11:02
Thank you very much. may I ask how is your day going?
04/07/2024 11:03
Great, love 4th of July
04/07/2024 11:03
Awesome! happy 4th July.
04/07/2024 11:06
The department in charge has sorted this issue. However there is no way to say this will not happen again
04/07/2024 11:06
We do work to resolve these issues as soon as possible.
04/07/2024 11:07
Interesting. So to be clear, you're saying my wagers may or may not be graded correctly moving forward?
04/07/2024 11:07
I am sorry, I am saying the bets are graded correct 99%
04/07/2024 11:09
Keep in mind there is 1% chance things can happen.
04/07/2024 11:09
Yes I understand, but in this case about 50% of my wagers were graded incorrectly. So I'm asking, were you able to fix the problem?
04/07/2024 11:10
Thank you for your patience.
04/07/2024 11:13
I can confirm there is no issued on your account.
04/07/2024 11:13
Is there anything else I can assist you with today?
04/07/2024 11:13
That's all. Thank you.
04/07/2024 11:14

 

[Ace7550]

And thanks guys for your support in this matter
Happy 4th!

 

[jjgold]

are you leaving the book?