Ok long chat this time. I'll give cliff notes for those that don't wanna read all that.
It was back to square one after a week. The chat girl was still thinking this was about one wager. After some back and forth I just started pointing out all the wrong ones to her. There are many. I also tried calling. Everytime I call It either gets dropped or I get transferred and then no one ever picks up. I'm beyond frustrated.
Anyone at BMR wanna help out at this point? I sure could use it...
You are now connected to Kinsley.
Thank you for contacting us.This is Kinsley ,i will be happy to assist you today with your wager query
02/07/2024 14:07
Hi Kinsley, I am inquiring about the ongoing tennis wager issue. Could you please check on that for me? It was escalated and should be resolved today.
02/07/2024 14:07
I am also sorry for any inconvenience caused
02/07/2024 14:07
most definitely,please allow me a moment
02/07/2024 14:08
sure. thank you
02/07/2024 14:08
Just to confirm ,is this for the wager # 9370: Tennis - 201060 Halys,+Quentin -241 for Match?
02/07/2024 14:10
no, it's an ongoing issue with all my tennis wagers
02/07/2024 14:11
Thanks for confirming,on e moment please
02/07/2024 14:12
no problem
02/07/2024 14:13
Your patience is appreciated. I will be with you shortly.
02/07/2024 14:14
I am checking on these with our team. Is to a case where these are winners but show as a loss and not credited?
02/07/2024 14:17
Exactly
02/07/2024 14:17
I alerted you guys about it last Wednesday
02/07/2024 14:17
I understand your frustration, and I'll do everything I can to assist you.
02/07/2024 14:20
I appreciate it
02/07/2024 14:21
I am currently checking the games so it may take a little while.It was indeed escalated ,however there was a misunderstanding and the the got the impression that it was a single wager
02/07/2024 14:22
I think I've stated 4 or 5 times throughout the week that it's all tennis wagers. All you have to do is take a look at my graded wagers and you'll see there's an issue.
02/07/2024 14:23
For some reason your system is grading all my tennis wagers as losses
02/07/2024 14:23
I am truly sorry about this issue and the inconvenience caused
02/07/2024 14:25
Your patience is appreciated
02/07/2024 14:28
What's the best number for me to call to reach someone in management? I've been extremely patient about this. I can't believe you guys still thought it was just one wager.
02/07/2024 14:29
I was just looking at wager #0039 : Dellien,+Hugo +208 for Match and based on the score that was a loss
https://www.flashscore.com/match/pjHyVi9O/#/match-summary/match-summary
02/07/2024 14:30
It's pointless to go through them one by one. The fact that your system is grading all my tennis wagers as losses is what needs to be addressed.
02/07/2024 14:31
The contact # is 1-888-388-9889
02/07/2024 14:31
I've called that number 3 times. It's the main number. When they transfer me I get disconnected every time
02/07/2024 14:32
What's another number I can call?
02/07/2024 14:32
I understand and we can have the technical team have a look at that, however, we would need to check to see what wagers were graded incorrectly
02/07/2024 14:32
I am sorry as that is the call back number, I can also request a call back for you
02/07/2024 14:33
They told me yesterday that this would be fixed today. And they told me on Saturday that it would be fixed yesterday.
02/07/2024 14:33
yes, however the team was asking for a specific wager as mentioned earlier,there was a misunderstanding on the escalation
02/07/2024 14:34
I'm try calling in to see if I can get anywhere.
02/07/2024 14:35
I've told your chat team 5 times that the problem is with all tennis wagers
02/07/2024 14:35
Apologies for the misunderstanding.
02/07/2024 14:37
It's been a week. You're telling me to just keep waiting?
02/07/2024 14:37
Just tried calling. It dropped the call. Trying again.
02/07/2024 14:38
I am going through the wagers manually and so far I am seeing where most of these are graded correctly as a loss so far
02/07/2024 14:41
Yep, many are losses. But not all of them
02/07/2024 14:41
I understand, I can see the most recent #9370 was credited
02/07/2024 14:42
789061360 is graded wrong
02/07/2024 14:45
789056422 is graded wrong
02/07/2024 14:45
789052695 is graded wrong
02/07/2024 14:48
BPlease bear with me while I check those
02/07/2024 14:48
Why check them one by one. It's the underlying problem that needs to be fixed.
02/07/2024 14:48
I do understand your concerns.
02/07/2024 14:49
I have notified the team and it was escalated to our IT department
02/07/2024 14:50
They said the exact same thing 3 days ago.
02/07/2024 14:50
These will however have to be checked so that the credits can be added manually
02/07/2024 14:50
Ok, lets get them all checked then
02/07/2024 14:51
Sure,just a moment
02/07/2024 14:53
789052191 is graded wrong
02/07/2024 14:54
789051720 is also wrong
02/07/2024 14:56
789051448 also wrong
02/07/2024 14:58
Thank you very much
02/07/2024 14:59
789047391 is wrong
02/07/2024 14:59
788949370 is wrong
02/07/2024 15:00
788892376 is wrong
02/07/2024 15:02
788797040 is wrong
02/07/2024 15:05
Thank you very much
02/07/2024 15:05
788903231 is wrong
02/07/2024 15:06
788895084 is wrong
02/07/2024 15:07
I called that number and I have been on hold for 30 minutes.
02/07/2024 15:10
That's all the wrong ones I can find.
02/07/2024 15:10
Need anything else form me?
02/07/2024 15:10
No, thank you. I am up to # 2376
02/07/2024 15:11
You guys realize how bad it looks for a sportsbook to have this many wagers graded wrong?
02/07/2024 15:11
totally and I can't apologize enough
02/07/2024 15:12
May I go now? I'll check back tomorrow and see if anyone fixed anything.
02/07/2024 15:13
I will be working in it
02/07/2024 15:13
so yes you may and I will send an email as well
02/07/2024 15:13
Can you please have someone call me to discuss this?
02/07/2024 15:14
They can call anytime
02/07/2024 15:14
Certainly
02/07/2024 15:14
Thank you
02/07/2024 15:14
I'm gonna go now. I'm very frustrated, but I appreciate your time Kinsley.
02/07/2024 15:14
