Issues over at Lowvig...

[Ace7550]

So I am trying a new angle in tennis and I am placing lots of small wagers at lowvig to test my theories. Somehow, lowvig is grading all my tennis wagers as losses, even if they are wins. Their CS is very difficult to explain things to. Anyone else have an issue like this? Very strange. Thank god they are tiny wagers...
Here's images of my last 22 wagers...

 

[jjgold]

How can this misgrade ?

That’s bizarre

 

[JDS]

Damn sorry can’t help you Ace, never played there myself. I was going to try them though this football season, but these type of things would make me not want to lol. At the very least, this must be personally annoying as f*** and it takes time away from your daily handicapping.

 

[Ace7550]

Other than this issue they have been great. The low juice is very nice. I’ll let the forum know when it gets resolved. Hopefully soon. I’ve stopped all betting there until it gets fixed.

 

[jjgold]

Ok thanks

 

[fiftycint]

This was one of the weirdest books I played at thats for sure

 

[JDS]

This was one of the weirdest books I played at thats for sure

Tell us one reason why if you would ?

 

[fiftycint]

For starters customer service was almost non existent....site was down a lot...I got weird vibes here...I would guess they are doing ok cause its probably been 15 years since I played there

 

[arnhart0]

0

 

[jjgold]

Maybe it’s just a glitch. I always thought it was automated scoring.

 

[Ace7550]

Maybe it’s just a glitch. I always thought it was automated scoring.

I thought so too. Very strange.

 

[Ace7550]

Just talked to CS. I guess they are still trying to figure out.
Response today:
"xxx I see the escalation was received by the grading team and they have now contacted the technical department so they can review what the issue could be. We do not have a resolution yet as they are waiting for the teach advice but they keep working on it and will get back to you once it is all confirmed. My sincere apologies for the inconvenience. Please rest assured each ticket will be reviewed and fixed accordingly."

 

[Tanko]

Just talked to CS. I guess they are still trying to figure out.
Response today:
"xxx I see the escalation was received by the grading team and they have now contacted the technical department so they can review what the issue could be. We do not have a resolution yet as they are waiting for the teach advice but they keep working on it and will get back to you once it is all confirmed. My sincere apologies for the inconvenience. Please rest assured each ticket will be reviewed and fixed accordingly."

Keep us updated. Thanks Ace.

 

[JDS]

Just talked to CS. I guess they are still trying to figure out.
Response today:
"xxx I see the escalation was received by the grading team and they have now contacted the technical department so they can review what the issue could be. We do not have a resolution yet as they are waiting for the teach advice but they keep working on it and will get back to you once it is all confirmed. My sincere apologies for the inconvenience. Please rest assured each ticket will be reviewed and fixed accordingly."

How are their limits on all major sports ?

 

[thefix]

For starters customer service was almost non existent....site was down a lot...I got weird vibes here...I would guess they are doing ok cause its probably been 15 years since I played there

Haha chiming in about a site you haven't used in 15 years, what next, commenting on USA / Cuba relations.

 

[fiftycint]

Haha chiming in about a site you haven't used in 15 years, what next, commenting on USA / Cuba relations.

YEAH HA HA thats pretty funny.

 

[Ace7550]

How are their limits on all major sports ?

No as much as Bookmaker, but better than most. 5-10k on MLB moneylines.

 

[jjgold]

Their biggest strength pretty tight margins

 

[Ace7550]

The latest chat:

You are now connected to Paco.
Hi Paco
29/06/2024 13:32
Welcome I am sorry to hear about a tennis issue, allow me to look into it at ocne
29/06/2024 13:32
Sure
29/06/2024 13:33
I do see it is still being reviewed, I am sorry for the long wait, I have re-escalated this issue to have it pressed and solved as fast as possible
29/06/2024 13:35
Thank you for escalating it. I have been waiting a couple days now. I don't feel comfortable continuing to place wagers until it's fixed.
29/06/2024 13:35
I understand and I am sorry for the Inconvenience
29/06/2024 13:37
Shall I check back tomorrow?
29/06/2024 13:37
Give it 48 hours if no email is sent back to you PLease
29/06/2024 13:37
I already gave it 48 hours...
29/06/2024 13:38
I understand But I dont want to come again tomorrow and not have a resolution xxx, AS Much as I do wish it would be done By tomorrow I cant ensure it will
29/06/2024 13:39
Ok I will continue to wait. Thanks for your time.
29/06/2024 13:39

 

[jjgold]

Why is this taking so long?
No excuses