Bovada Slow Pay (Or No Pay?)...

[skolar]

does BMR even qualify to solve disputes/complaints like this?

It is a service they offer/advertise.

Right now really hoping they can

 

[Ace7550]

does BMR even qualify to solve disputes/complaints like this?

They've helped quite a few people.

 

[indiana94]

Not holding my breath. It's a business between the offshore books and these websites. Pay for play.

 

[Ace7550]

It is quite disconcerting that Bovada is still A+ and nothing has been done.

 

[thefix]

Not the only site I've heard of that will empty an account if you hoped on a wifi that another member is associated with. Their max bet after deposit gets people too.

 

[indiana94]

Not the only site I've heard of that will empty an account if you hoped on a wifi that another member is associated with. Their max bet after deposit gets people too.

This is what I think happened with me at BetUs.

 

[thefix]

This is what I think happened with me at BetUs.

Yeah it sucks because it's not your first thought when jumping on someones wifi. Smaller the book the more they look for an out. If you are up big they put you under a microscope.

 

[rolandcorts]

Blasting them all over social media, blogging, and podcasts.
They are aware of it and want me to stop because they say I am costing them "too much business."
All they had to do was give me the $14,800 they stole from me but decided not to. Now, they are threatening me with a cease and desist for exposing them. LOL.
They even said we will give you a $100 free play if you give us good reviews. LOL! Like that is gonna happen!

lol interesting you estimate your efforts to be worth -600k in deposits for them

 

[indiana94]

Yes, from all the e-mails I have received from potential customers or returning customers, I ask what number were you thinking of depositing with BetUs.
Right now, I'm up to $1.2 million, but I want to account for any hyperbole, so I cut that in half.
BetUs has called me seven times, asking me to stop steering business away from them. I will not, until they make good on the $14,800 they owe me.... which I know I'm not going to get.
I even have my man Spanky involved.
Taking this public will hit them where it hurts......deposits.

 

[indiana94]

Yeah it sucks because it's not your first thought when jumping on someones wifi. Smaller the book the more they look for an out. If you are up big they put you under a microscope.

Yup, I work on Wall Street and you can imagine the floor there on the Stock Exhange with everybody using the same wi-fi. Hint: I wasn't the only trader using BetUs at the same time. I gave them so many referrals for square money. They should have been thanking me.
Now, they are pissed because I told all those people to stop depositing with BetUs.

 

[Ace7550]

Going public when a sportsbooks screws you over is the only real recourse we have. They can pay their debts or they can lose deposits. You'd think they'd be smart enough to realize that the bad press costs them more than the money they are withholding.
I don't know how much these Bovada threads have cost Bovada in deposits. I bet it's more than they are withholding though.

 

[rolandcorts]

You're a refer-a-friend machine!

 

[cruz-missile]

I emailed Bovada again a couple days ago. Still no response from them or BMR. Been about 45 days.

 

[Ace7550]

I emailed Bovada again a couple days ago. Still no response from them or BMR. Been about 45 days.

 

[cruz-missile]

Shout out to Matt from BMR who reached out via email and is now trying to help with my case.
Just to summarize and be transparent, below is all the info I gave Matt about Bovada stealing my winnings:

Hi Matt,
Thanks so much for reaching out and trying to help with this. Let me give you a play by play:
1/5/23: My account got restricted on Jan 5th and I was informed it was under investigation. This was right after I requested a withdrawal for 9k and it got denied.
1/14/23: Bovada removed about $8,900 from my account.
1/27/23: Bovada called me and warned me not to bet over the max that they allow during a rollover. The guy said they would not be taking any of my money but that they would if I did it again. I agreed and he said he would enable my account. I go login to find that almost all my money is gone.
Since then I have emailed back and forth with Bovada a couple times but their CS seems to have no clue what's going on. I don't even think they know that they removed the funds from my account. They even said through email that they would not be taking my funds (see below)
That's where it stands right now. Below are the few emails between me and them.

On Jan 27th I wrote:
It's not fair to take all my winnings. I didn't realize that you had this rule. I wish your system hadn't allowed me to place those bets. I figured if I pressed max wager it would only allow me to bet the maximum that you guys wanted to allow me to bet. Being that 2/3 of the money being bet was my personal money I think it would be fair if I get 2/3 of my winnings. Let me know if you think that is fair. Feel free to call me to discuss.

On Jan 28th they responded:
Hi Pat,

Thanks for contacting Bovada Customer Service.
We do hope this email finds you well and enjoying your day, we are always committed to assisting you every time you need it. Your time and business are very important to us.

At the moment it seems we're not taking action against your funds, however, keep in mind that failure to adhere to this ‘max bet’ rule may result in account closure, forfeit of the Bonus and any winnings generated during the wagering of the Bonus, as we have warned about this, any further breach might result in the termination of your account and final seizure of your funds.

If you have any other question or concern, we're available to help 24/7 and happy to assist!

Thanks,

Bovada Customer Service
service@bovada.lv

On Jan 28th I responded:
Ok can you please put the funds back in my account then? You removed $8923.62 on January 14th. Please just put those funds back in my account and we will be all good. Thank you.

They have only sent generic responses since then.

Any help would be much appreciated Matt. Thanks again for your help

 

[sportsbettor5]

Shout out to Matt from BMR who reached out via email and is now trying to help with my case.
Just to summarize and be transparent, below is all the info I gave Matt about Bovada stealing my winnings:

Hi Matt,
Thanks so much for reaching out and trying to help with this. Let me give you a play by play:
1/5/23: My account got restricted on Jan 5th and I was informed it was under investigation. This was right after I requested a withdrawal for 9k and it got denied.
1/14/23: Bovada removed about $8,900 from my account.
1/27/23: Bovada called me and warned me not to bet over the max that they allow during a rollover. The guy said they would not be taking any of my money but that they would if I did it again. I agreed and he said he would enable my account. I go login to find that almost all my money is gone.
Since then I have emailed back and forth with Bovada a couple times but their CS seems to have no clue what's going on. I don't even think they know that they removed the funds from my account. They even said through email that they would not be taking my funds (see below)
That's where it stands right now. Below are the few emails between me and them.

On Jan 27th I wrote:
It's not fair to take all my winnings. I didn't realize that you had this rule. I wish your system hadn't allowed me to place those bets. I figured if I pressed max wager it would only allow me to bet the maximum that you guys wanted to allow me to bet. Being that 2/3 of the money being bet was my personal money I think it would be fair if I get 2/3 of my winnings. Let me know if you think that is fair. Feel free to call me to discuss.

On Jan 28th they responded:
Hi Pat,

Thanks for contacting Bovada Customer Service.
We do hope this email finds you well and enjoying your day, we are always committed to assisting you every time you need it. Your time and business are very important to us.

At the moment it seems we're not taking action against your funds, however, keep in mind that failure to adhere to this ‘max bet’ rule may result in account closure, forfeit of the Bonus and any winnings generated during the wagering of the Bonus, as we have warned about this, any further breach might result in the termination of your account and final seizure of your funds.

If you have any other question or concern, we're available to help 24/7 and happy to assist!

Thanks,

Bovada Customer Service
service@bovada.lv

On Jan 28th I responded:
Ok can you please put the funds back in my account then? You removed $8923.62 on January 14th. Please just put those funds back in my account and we will be all good. Thank you.

They have only sent generic responses since then.

Any help would be much appreciated Matt. Thanks again for your help

Thanks for this update! The community is watching.

 

[skolar]

I also received an email from Matt at BMR yesterday saying he would be contacting Bovada managers regarding my case. First positive thing I have heard in a while. Will update when he or Bovada come back with more info.

 

[Ace7550]

Good to see BMR on the case. Very interested to see how this all turns out.

 

[thefix]

So in the end you were exceeding their max bet rule and if you're lucky they might give you a piece of the earnings if they agree that you were using your own money to make some of those bets. Could be possible that they prioritize money from the bonuses themselves as the first source of money on new bets kind of like how a credit card will apply your payment to your lowest interest balance to their benefit. Either way the "stolen" word is used way too much when describing these issues people have with sportsbooks. You could argue that you stole from them since you broke rules you agreed to when you signed up. No one wants to read all that contract but it's there for reasons like this. Best of luck but like most ghost stories on here, there is usually a simple explanation to why things went bad.

 

[elihu.feustel]

So in the end you were exceeding their max bet rule and if you're lucky they might give you a piece of the earnings if they agree that you were using your own money to make some of those bets.

Max bet for bonus rules are silly. If Bovada wants to limit his max bet, they should do it through their software. Not buried in T&C that no one reads.