We would like to take this opportunity to clarify a few important points regarding our company, You Wager.
As a well-established operator in the industry, we have built a solid reputation over the years for being reliable, fair, and committed to providing a great experience for all our customers. Our track record speaks for itself, as we have consistently demonstrated our ability to pay our customers on time, without issues.
Regarding the current situation, we want to clarify that we have solid evidence to demonstrate that the funds in question were indeed owed. The customer who has raised this complaint has a history of multiple account creations, not only with us but also with other sportsbooks. Our thorough investigation reveals that this individual’s accounts are clearly linked, and the information provided shows a strong pattern of circumvention of our restrictions and controls. It is evident that the intent was to bypass the measures we have in place to ensure fairness and integrity for all our players.
We take pride in offering exceptional customer service, and our customers continually express their satisfaction with our support. We are dedicated to providing each legitimate player with the highest level of care and attention. At the same time, we are vigilant in protecting our platform from those who may attempt to play unfairly.
We firmly believe in fairness and transparency in all our operations. You Wager is a strong, reliable, and trustworthy company that stands by its word and ensures that all of our players are treated with respect. We will continue to maintain our high standards and look forward to delivering an excellent experience to all our valued
It seems that You Wager has laid out their case, painting me as a player who intended to defraud their book. The reality is quite different. First, let me start off by saying that I have been involved in sports betting for the past 20 years. I have played with many books, all without incident. In fact, I have been playing with You Wager for the past 8 years without incident. Since the time of their claim, which they state occurred in 2016, I have placed many bets and received many payouts from You Wager, albeit in smaller amounts. The timing seems quite interesting considering that now that I have accrued a large balance of $18,000, suddenly You Wager is doing investigative journalism to “discover” a charge back. If we are to take You Wager’s claim at face value, it would seem to be a reasonable action to close my account or charge me the amount of the **********, which they claim is $2800. What rationale can they lay out to justify the possession of my entire balance in the amount of $18,000? This seems like the actions of a book that perhaps is looking to get out of a large payout. Again, if there was a problem with a **********, why continue to accept my business and make payouts to me? Not for a short period of time, but for the past 8 years! I suggest that perhaps they should fire their accountant if problematic transactions do not come to light for almost a decade!
I do not recall charging back $2800. However, as an experienced player, it is clear that if I were a habitual scammer, I would not be able to conduct business as I have for the length of time I have and if I were a professional scammer, You Wager would have more of a history of charge backs to present over the course of the past 8 years. In fact, all of my deposits have been made bitcoin or zelle. Hardly the actions of someone looking to make habitual chargebacks and defraud book.
You Wager should pay me what they owe. If they deem it necessary to close my account, then that is their right and I will do business elsewhere. If they feel they must deduct the alleged $2800 as well, then I disagree but again, will take my money elsewhere. If You Wager decides to steal $18,000 of my money, which was acquired with much time and effort, that I do not accept and call on all those who can influence this unfair and illegitimate decision to speak up and ensure that books continue to make payouts rather than make false claims about their patrons.
