I've been using them for around 5 years and never had any issues with withdrawals. Will used to snap send payouts but I think they're are under new management. Have a decent balance on there now and took a max BTC payout about a week ago, first one under the new management and received it same day. They did KYC me again which I had no issues with since it had probably been 4 years since they last did KYC.