isitpossible
- Joined
- Mar 19, 2018
- Messages
- 8
i self exluded on paddy power in 2013 for life but betfair have kept my account open and i have been making deposits since they merged and only on saturday they closed my account after many emails they say that i wont get any thing back due to there terms and conditions and the basicly says if i won they wont pay would have closed the account down
here are the last 2 eamils
Furthermore on top of what has already been said below, our Responsible Gambling team have added :
At the time of your self-exclusion with Paddy Power on the 30/10/2013 both companies had not yet merged. Following the merger of Paddy Power and Betfair on 2nd February 2016, we had measures in place whereby players are signposted to our sister companies and our self-exclusion processes if required. As a business, we are making progress in terms of sharing knowledge and data and will continue to improve and align our processes and policies.
As part of this, a new policy was implemented for customers who self-excluded from the 30th of December 2016 going forward to have their account on the other brand also self-excluded within 24-48 hours, and customers are informed of this at the time in advance. Self-exclusions applied prior to the 30th December 2016 are not included in this policy. We sign posted customers who self-excluded on either brand prior to the 30th of December that if they wanted to self-exclude from both brands they would need to contact them directly.
Unfortunately, we would not be offering any refunds as we feel reimbursing is in itself an incentive to gamble and encourages the behaviour to continue.
We take the position we do, in line with professional addiction advice, to avoid such an outcome and believe it is a responsible approach.
We would recommend you contact GamCare an independent organisation that will offer confidential, practical, sympathetic advice and support: GamCare - 0808 8020 133 / www.gamcare.org.uk .
If you wish to proceed to dispute resolution, IBAS are the appropriate body and can be contacted at adjudication@ibas-uk.co.uk.
Kind regards
Thanks for getting in touch.
We have received your complaint in regards to the e-mail sent to you.
The e-mail was in fact as an advisement from the Responsible Gambling team follwojng your request to review your account closure. They have advised us that that is their final decision in regards to your account and will not be in a position to do so again.
I do apologise if you felt the tone in the e-mail was patronising, we assure you that was not our intention.
As previously advised, should you wish to take it further, then IBAS are the appropriate body and can be contacted at adjudication@ibas-uk.co.uk.
Apologies if this is not the answer you wished to hear.
here are the last 2 eamils
Furthermore on top of what has already been said below, our Responsible Gambling team have added :
At the time of your self-exclusion with Paddy Power on the 30/10/2013 both companies had not yet merged. Following the merger of Paddy Power and Betfair on 2nd February 2016, we had measures in place whereby players are signposted to our sister companies and our self-exclusion processes if required. As a business, we are making progress in terms of sharing knowledge and data and will continue to improve and align our processes and policies.
As part of this, a new policy was implemented for customers who self-excluded from the 30th of December 2016 going forward to have their account on the other brand also self-excluded within 24-48 hours, and customers are informed of this at the time in advance. Self-exclusions applied prior to the 30th December 2016 are not included in this policy. We sign posted customers who self-excluded on either brand prior to the 30th of December that if they wanted to self-exclude from both brands they would need to contact them directly.
Unfortunately, we would not be offering any refunds as we feel reimbursing is in itself an incentive to gamble and encourages the behaviour to continue.
We take the position we do, in line with professional addiction advice, to avoid such an outcome and believe it is a responsible approach.
We would recommend you contact GamCare an independent organisation that will offer confidential, practical, sympathetic advice and support: GamCare - 0808 8020 133 / www.gamcare.org.uk .
If you wish to proceed to dispute resolution, IBAS are the appropriate body and can be contacted at adjudication@ibas-uk.co.uk.
Kind regards
Thanks for getting in touch.
We have received your complaint in regards to the e-mail sent to you.
The e-mail was in fact as an advisement from the Responsible Gambling team follwojng your request to review your account closure. They have advised us that that is their final decision in regards to your account and will not be in a position to do so again.
I do apologise if you felt the tone in the e-mail was patronising, we assure you that was not our intention.
As previously advised, should you wish to take it further, then IBAS are the appropriate body and can be contacted at adjudication@ibas-uk.co.uk.
Apologies if this is not the answer you wished to hear.
Last edited:
Same thing if a solictor starts telling you it;s going to cost a lot... they basically think you wont win.
