Thanks Pier (and Bodog Becky), the matter is following a very similar course to the last time I requested payment (took 2 months) from BODOG UK. Hopefully the matter can be put to bed now but it remains more than a remarkable coincidence that on both occasions the funds have become 'lost'. Requests for statements (for delaying purposes) have followed on both occasions. Fortunately the 'changes in service structure' that lead to John being unable to write to me seem to have been lifted as he is back in touch. If a Company need a month or 2 months to make a payment, it would greatly assist customers by being honest about their position, rather than lie continually, in the hope that customers lose patience and give up on money owed to them.