Got an actual response this morning. Obviously they monitor this forum
"Hello Sir, we are close to resolving our investigation. We hope to provide an update to you next week. Regards, Bookmaker compliance team"
You cant steal somebody's money because the traded bitcoin with someone else who also plays on the site. You cant steal someone's money because they are unable to open a bank account. No matter if you believe me or not. I have sent everything they want that proves I am who I say I am. 4 months of investigation is long enough (I still think theres a good chance this was solvency issues given it happened at the same time as FTX, and all the other posters having same experience), pay this man his money