Everygame.eu won't pay me (formerly intertops)

[indiana94]

On January 14, 2022 I deposited $300 on my cc. I was charged $15 service fee. That's fine.
I quickly ran that up to $3,966 by starting 5-0. The next day, 1/15, I contacted customer service because they had to "verify my identity." Fine. I sent them everything they asked for.
I tried withdrawing the $3,966 via a check. They said "we are short-staffed and behind a few days on verifying accounts." Okay, that's fine. Curious, but fine.
I have since only been updated ONCE from them, back on 2/13. Their e-mail said we need more documentation.
I uploaded every possible document under the sun: ID- front and back, passport, mortgage statement, utility bill, a selfie of me holding both sides of the ID, cc, a selfie of me holding both sides of cc.
Never heard back from them.
The $3,966 still remains in my account since January. I'm sure they want me to lose it back, obviously. But I want a withdrawal first, before I make another wager with them ever again. I have great discipline.
I have other legal sportsbooks in my USA jurisdiction.
It is completely unacceptable that it's been over three months, and my withdrawal has not been processed. Heck, I don't even know if my account has been "verified" yet.
No communication. Nothing.
It's not the end of the world, but I am posting this to let other people know what happened to me, in case they think about depositing there.

 

[FrankDexter]

They are completely ridiculous with their KYC and the length of time it takes.

I moved so they needed documents.

They reject everything non-stop and ask for more but they wait like a week or longer to even look at them every time.

I eventually got approved in 43 days..........the last time took them 13 days to reply.

Short staffed or not, that's a ludicrous amount of time to get something done that every other book does in a day or 2.

It's clearly a stall tactic hoping you will lose.

Don't fall for it.

Do not make a single wager until you're paid.

Your funds are most likely safe but they are far from an A rated book.

Using the chat instead of email may possibly work better.

 

[indiana94]

Thanks, Frank. I always enjoyed your posts at SBR about offshore books. Shari and Optional banned me the other day, falsely, claiming that I was asking people to send me $1,000.
It was, in fact, it was some guy I don't know who ASKED ME to send him $1,000.
They said I was scamming, when I was the one being scammed. The mods there are flat out LYING to the members. I would never solicit anybody for a penny!
Check out my post I made here in the general forum or whatever it's called.
I'd appreciate it if you or somebody else copied and pasted it over there to set the record straight.
My screen name there was "False Start."

As far as everygame.eu is concerned, I haven't made a wager there since mid-January. Live chat has been no help. They say generic things like "your concern has been escalated to our documents department."

Oh well, that's the risk of offshore.

 

[Hunch]

You should contact them at least weekly and ask for a status update. It's good to be patient but you also do not want them thinking you just give up on the withdrawal.

You should file a complaint with BMR.

 

[indiana94]

Frank, never mind about SBR. Somebody already posted it.
Thank you for your response about Everygame.

 

[DontTailMe]

Thanks, Frank. I always enjoyed your posts at SBR about offshore books. Shari and Optional banned me the other day, falsely, claiming that I was asking people to send me $1,000.
It was, in fact, it was some guy I don't know who ASKED ME to send him $1,000.
They said I was scamming, when I was the one being scammed. The mods there are flat out LYING to the members. I would never solicit anybody for a penny!
Check out my post I made here in the general forum or whatever it's called.
I'd appreciate it if you or somebody else copied and pasted it over there to set the record straight.
My screen name there was "False Start."

As far as everygame.eu is concerned, I haven't made a wager there since mid-January. Live chat has been no help. They say generic things like "your concern has been escalated to our documents department."

Oh well, that's the risk of offshore.

FWIW, I have 2 SBR members who told me over PM that you were soliciting funds from them. So it's not just Optional and SBR mods. If it's a lie, then its a conspiracy which extends beyond SBR

 

[DontTailMe]

As for Intertops, they're slow but they seem to always pay. Not sure what's going on with your situation though. It usually doesn't take quite that long.

 

[indiana94]

Yes, three months is way too long.
Ther frustrating thing is that nobody there can give me a straight answer. It's all "canned."
Never had this problem with 5dimes back in the day, Heritage, or Bookmaker.
I miss 5dimes and Heritage's old live-betting format. One of them (I think it as "classic," not "ultra," but I'm not positive about that) accepted bets INSTANTLY, meaning no 7-second delay. Really cleaned up. Still on the lookout for more books like that! But I could certainly understand the delay from the book's perspective. Too easy for me to beat while I'm in attendance at the games.

BTW, I did NOT do this Everygame, as they have too long of a delay. Just went on an instant heater the day I signed up.

 

[ks1986]

Sounds like you learned how to upload a document

 

[indiana94]

I can upload a document for verification purposes. Took me a while, but I learned. Never had to take a screenshot before.

 

[Ace7550]

They are completely ridiculous with their KYC and the length of time it takes.

I moved so they needed documents.

They reject everything non-stop and ask for more but they wait like a week or longer to even look at them every time.

I eventually got approved in 43 days..........the last time took them 13 days to reply.

Short staffed or not, that's a ludicrous amount of time to get something done that every other book does in a day or 2.

It's clearly a stall tactic hoping you will lose.

Don't fall for it.

Do not make a single wager until you're paid.

Your funds are most likely safe but they are far from an A rated book.

Using the chat instead of email may possibly work better.

This a fair analysis.
Whatever pros there may be about this shop, the KYC cons definitely outweigh them.

 

[indiana94]

Three months since I made a wager. Three months since I sent them everything they asked. They've been radio silent.
My balance sits there at $3,966, and I'm not touching it.
Avoid.

 

[indiana94]

FWIW, I have 2 SBR members who told me over PM that you were soliciting funds from them. So it's not just Optional and SBR mods. If it's a lie, then its a conspiracy which extends beyond SBR

Name them.
They are liars.
I PM'd ONE member "d2bets" to get his insight about beating the numbers at "soft" USA books.
The other guy (with no vowels) PM'd me and wanted me to send him $1,000.

Post the PM's.
You can't or you won't.
This situation has become laughable at this point.

Again, show the proof of the PM's WHERE I SOLICITED FUNDS FROM PEOPLE.

They don't exist.

 

[ks1986]

I can upload a document for verification purposes. Took me a while, but I learned. Never had to take a screenshot before.

You could upload any picture for proof. They were asking to see your betting slips with the wins you were claiming. Take a pic and upload it, same thing as uploading a doc.

 

[BMR Genie]

@indiana94 You are free to fill out and submit the BMR complaint form if you want our assistance on this matter.

 

[indiana94]

Thank you. Have your heard of or delt with this book?

 

[BigJay]

It took me over a month to get any money out of them.

Here’s the post I made. Everything Frank said about them is correct. It’s great you have discipline. I doubt many do. I wouldn’t ever make another wager with them if I were you. I did this out of principal until they paid me in full.

Everygame.eu - motto should be "Sweat the Payout, not the Game."

I decided to give everygame.eu (formerly intertops) a try a couple of months back. I know I’ve read they are definitely on the slow side on payouts for book that’s so highly rated, but I had no idea the painstaking process that awaited me. I had one of my better runs in quite awhile at...

www.bookmakersreview.com

 

[indiana94]

It took me over a month to get any money out of them.

Here’s the post I made. Everything Frank said about them is correct. It’s great you have discipline. I doubt many do. I wouldn’t ever make another wager with them if I were you. I did this out of principal until they paid me in full.

Everygame.eu - motto should be "Sweat the Payout, not the Game."

I decided to give everygame.eu (formerly intertops) a try a couple of months back. I know I’ve read they are definitely on the slow side on payouts for book that’s so highly rated, but I had no idea the painstaking process that awaited me. I had one of my better runs in quite awhile at...

www.bookmakersreview.com

Big Jay...thanks for sharing!
I am Day 94 and haven't heard anything back from the since February.
I have done EVERYTHING they asked (and more!) but I get nothing in return.
Glad you got paid; but it's become clear (after 3 months) that they have zero intention on paying me.
They probably can't believe I turned a $300 cc deposit into $3,966 in 24 hours.
At the very least, I will be calling my bank and disputing the purchase by PRINCIPAL. I know then I will have ZERO shot of getting paid, but I currently have zero shot of getting paid anyway. The cc statement said the charge came from AFRICA.
Gonna make those F+#^#$S pay the chargeback fee, at least. Will hurt their ability to process cc's moving forward.
Glad I didn't deposit Bitcoin!

 

[BigJay]

Big Jay...thanks for sharing!
I am Day 94 and haven't heard anything back from the since February.
I have done EVERYTHING they asked (and more!) but I get nothing in return.
Glad you got paid; but it's become clear (after 3 months) that they have zero intention on paying me.
They probably can't believe I turned a $300 cc deposit into $3,966 in 24 hours.
At the very least, I will be calling my bank and disputing the purchase by PRINCIPAL. I know then I will have ZERO shot of getting paid, but I currently have zero shot of getting paid anyway. The cc statement said the charge came from AFRICA.
Gonna make those F+#^#$S pay the chargeback fee, at least. Will hurt their ability to process cc's moving forward.
Glad I didn't deposit Bitcoin!

I absolutely would not dispute the charge. Then you’ll never get paid. From everything I’ve seen they do eventually pay. I contacted them every day and then whenever they said they couldn’t read an image, etc. I sent them five or six angles/images so there was no way they could deny it, but then of course their clock restarted.

 

[indiana94]

I'll give them three more months. That will be SIX months. Completely unacceptable. Then, all bets (no pun intended) are off.
They want me to lose it back, but I won't.