Do not play at Betonline racebook

[garyking63]

Bet a 10c superfecta ticket at Australia last night a $48 ticket which included 5-7-9-1,2,3,10,12
Came in 5-7-9-12, and at the track paid 5-7-9-all.
Only paid $28.30 for .10c, but expected to be paid for having 5 tickets which would have been about $140.
BOL paid $28.30 so i ended up losing $20 on the ticket for picking 5/2 7/1 30/1 30/1 superfecta.
This despite the fact their T@C clearly states if there is no winner at the track, customer should be paid the WHOLE POOL -25% takeout (pool was about $2000). Talked to them both chat and phone, but they insisted the super 5-7-9-12 had paid $28.30 for 10c.

 

[jamesy2422]

have you filed a complaint with them?

 

[BigJay]

Bet a 10c superfecta ticket at Australia last night a $48 ticket which included 5-7-9-1,2,3,10,12
Came in 5-7-9-12, and at the track paid 5-7-9-all.
Only paid $28.30 for .10c, but expected to be paid for having 5 tickets which would have been about $140.
BOL paid $28.30 so i ended up losing $20 on the ticket for picking 5/2 7/1 30/1 30/1 superfecta.
This despite the fact their T@C clearly states if there is no winner at the track, customer should be paid the WHOLE POOL -25% takeout (pool was about $2000). Talked to them both chat and phone, but they insisted the super 5-7-9-12 had paid $28.30 for 10c.

Sometimes wagers like this where clerks have no clue what you’re talking about and it’s seemingly pointless to try to explain or teach them the rules are very frustrating.

I’ve ran into the same problem a time or two with my motor racing bets over the years.

You obviously had multiple tickets with different “fourth place” horses. And each ticket should have paid $28.30 for the “all” in fourth place

wish you’d have had the ability to bet into the main pool obviously and get paid a ton

@str and @rdalert447 are our resident horse experts here. Not sure if they have any advice on how this might get graded correctly at BO

 

[str]

Sometimes wagers like this where clerks have no clue what you’re talking about and it’s seemingly pointless to try to explain or teach them the rules are very frustrating.

I’ve ran into the same problem a time or two with my motor racing bets over the years.

You obviously had multiple tickets with different “fourth place” horses. And each ticket should have paid $28.30 for the “all” in fourth place

wish you’d have had the ability to bet into the main pool obviously and get paid a ton

@str and @rdalert447 are our resident horse experts here. Not sure if they have any advice on how this might get graded correctly at BO

I would suggest showing each ticket bet instead of ???? With ??? With ???? With ???

If you can show the exact combinations in order it should be easier to see if multiple tickets indeed exist.
Then highlight the winning combinations as individual tickets instead of as the ticket lays out . Have to admit, I’m a bit confused when I just see the numbers all together.

Hope that makes sense.

 

[BigJay]

I would suggest showing each ticket bet instead of ???? With ??? With ???? With ???

If you can show the exact combinations in order it should be easier to see if multiple tickets indeed exist.
Then highlight the winning combinations as individual tickets instead of as the ticket lays out . Have to admit, I’m a bit confused when I just see the numbers all together.

Hope that makes sense.

Yes like you say it would be easier to see each .10 cent ticket he has with all three correct horses running 1-2-3

And then the five examples you have with anyone running in fourth.

 

[BigJay]

But like I said earlier I can see how incredibly difficult this would be to explain to a CS agent

 

[str]

But like I said earlier I can see how incredibly difficult this would be to explain to a CS agent

Agree. Heck it confused me. Lol.

Break it down and show each individual bet in order from left to right and one below the other.
Then, highlight the winners individually. Hopefully that will make it easier to see. They need to see the losers as well to fully understand the sequence of plays as well as the total number of plays within the ticket.
Hope that helps.

GL.

 

[garyking63]

I don't think my problem here was that they didn't understand I had multiple tickets. I went into their results (screenshot attached) which showed the result as 5-7-9-12. Obviously this is the results given by their provider. Note that the results including WPS, etc are all the same as the screenshot I provided except for the superfecta, where they show 12 and mine says all.

 

[garyking63]

Also attached here is the screenshot of my bets. Sorry should have provided them all in the first post, but still trying to learn all the tools here at BKR review lol.

 

[BigJay]

Also attached here is the screenshot of my bets. Sorry should have provided them all in the first post, but still trying to learn all the tools here at BKR review lol.

After attaching the above screenshot of your bet it’s clear you should have had five winning tickets if the “all” paid to fourth place.

But I’ve been playing horses a long time (or used to)

@str and @rdalert447have a lot more experience than I do so again I’d like to know their opinion now that we see your bets and BO payout

 

[garyking63]

Sometimes wagers like this where clerks have no clue what you’re talking about and it’s seemingly pointless to try to explain or teach them the rules are very frustrating.

I’ve ran into the same problem a time or two with my motor racing bets over the years.

You obviously had multiple tickets with different “fourth place” horses. And each ticket should have paid $28.30 for the “all” in fourth place

wish you’d have had the ability to bet into the main pool obviously and get paid a ton

@str and @rdalert447 are our resident horse experts here. Not sure if they have any advice on how this might get graded correctly at BO

Your right Big Jay, would have got about $1500 from the main pool. Or if someone had hit at the track about $750 for a .10c ticket. I've learnt my lesson though no more BOL. Picking a superfecta 5-2,7-1,33-1,and 30-1 and losing $46.37 on the race don't think i will bet there again. Who would? That's kind of the point of my post, It's only about $120 difference but what if the payout had been much higher for the all. And what about their racebook rules, I was only asking for the $120 not the whole pool. But doesn't this seem to be the case where i whould be entitled to the whole pool -25% as their T@C states. But of course to avoid this they just post results to show someone got it. Sure they did, tri paid about $50, but the super with 29-1 4th paid $57. LOL

 

[str]

I have to agree. If you clearly show them on paper how many times you actually had the numbers for multiple payouts and they only want to give you one, that just doesn’t seem right. It’s almost like they don’t understand how this type of bet works.
Or are hoping that you don’t.
I am surprised that BOL would do this if they actually knew the situation.
Maybe try calling late morning on a weekday and seeing if you can talk to someone that is seasoned in this type of situation. A manager with experience.
Unless they have some sort of rule about multiple wins on the same ticket, I don’t get it.
It’s not like this is a huge haul. I have to think they are confused by the multiple times the ticket hit. Like they can’t read it and realize it was hit multiple times.
GL.

 

[BigJay]

I have to agree. If you clearly show them on paper how many times you actually had the numbers for multiple payouts and they only want to give you one, that just doesn’t seem right. It’s almost like they don’t understand how this type of bet works.
Or are hoping that you don’t.
I am surprised that BOL would do this if they actually knew the situation.
Maybe try calling late morning on a weekday and seeing if you can talk to someone that is seasoned in this type of situation. A manager with experience.
Unless they have some sort of rule about multiple wins on the same ticket, I don’t get it.
It’s not like this is a huge haul. I have to think they are confused by the multiple times the ticket hit. Like they can’t read it and realize it was hit multiple times.
GL.

@str it also seems to me a book as big as BO that takes as much worldwide volume as they do would likely have a “race book” manager that could address situations such as these

 

[BigJay]

Agree with @str maybe you can call back in the morning and get a fresh set of eyes to assess the situation

I find keeping a cool head and explaining the situation clearly always works compared to the opposite

 

[garyking63]

@str it also seems to me a book as big as BO that takes as much worldwide volume as they do would likely have a “race book” manager that could address situations such as these

Bit of a gong show there. Called again, Cs said Oh, your a vip, let me pass you to a VIP rep....They are not available. Said was already escalated to sports team the other day. Said paid correctly. I asked about asking a racebook person, said not available. Asked their policy on multiple tickets for all. Said she didn't know. I've been paid many times for multiple tickets before, I just don't think that's the problem here, it's that their results show 5-7-9-12. I asked her for a link to where they get their results from, and a further reevaluation of the ticket which is ongoing.

 

[BigJay]

Bit of a gong show there. Called again, Cs said Oh, your a vip, let me pass you to a VIP rep....They are not available. Said was already escalated to sports team the other day. Said paid correctly. I asked about asking a racebook person, said not available. Asked their policy on multiple tickets for all. Said she didn't know. I've been paid many times for multiple tickets before, I just don't think that's the problem here, it's that their results show 5-7-9-12. I asked her for a link to where they get their results from, and a further reevaluation of the ticket which is ongoing.

Email someone up the food chain at BO this thread

It’s worked before

Paying the correct amount of $150ish is nothing to these guys

 

[garyking63]

Checked some other race results to see how the results were posted. These screenshots show an egregious example of a 12-3-all -all payout where BOL results seems to show a winner. Sure hope they just didn't pay one ticket at $42.71 for this one.

 

[garyking63]

After a long conversation with account manager Dahlia, I was unable to get anywhere. She insists that the correct payout was 5-7-9-12, and that I was paid the correct amount. She said just because I had the correct numbers, it meant there was a winner. She offered me a $10 cash credit for the 'inconvenience'.
I can't stress strongly enough that if people are playing these types of wagers not to do so at Betonline. As you can see from the screenshots in my previous post, if this is the way they are grading these wagers, it's a lot of money they are not paying out.

 

[str]

I would agree.
Seems like you can use them for single plays but NOT in these types of tickets.
That’s unfortunate. Right is right and she is incorrect.