When you asked for just your 1k deposit back and call it even, that most definitely raised suspicions, wtf would you leave 3500 on the table, along with actively looking to sell the funds to another player.
My guess this will not be resolved before Christmas 2023 and most likely just your deposit returned if anything. The chat agent Juan sounded like he was willing to suck a nut for you to keep betting with them, kind of hard if you cant access your account. Weird chat to say the least.
" I really have a good felling that your a really good person"
Juan
Not sure wtf that matters if your an asshole or not. Has zero bearing on a withdraw request!