Bookmaker.eu issue, live odds not updating

[hazliam]

If anyone want to test, you can live bet a bunch of $2 bets on Accept line change only in favor. Seems like it isn't working, as I had a few line change against me.

 

[hazliam]

Agree BM live betting sucks. The limits are so low too. I remember just missing the kickoff of a college football game I wanted to bet a dime on. I had to do it in live bets in increments of $300. Crazy I could only bet $300 live at a book that takes huge bets most of the time.

It is weird sometimes their limits are huge and sometimes it is tiny for live games. I see 5 figure limits on live game from them before, but their NBA live bets are $200 during live play for the whole game. Yet their half time bets is $300.

 

[caramba]

BMR, are you getting anywhere with them on this odds updating issue? You did get the videos I sent right? This is happening daily, but I take it there's no point in sending new videos that will just show the same thing.
I just get nonsense replies from them and don't get anywhere past those on the helpdesk. Every time I contact them they pretend it's a new issue. When I ask how things are going they will either ignore my message or reply with something irrelevant.

 

[hazliam]

Yeah the
"accept line changes only in my favor" that turns into accept all line change is pretty crazy.

I am paying -200 for $400 win $200 suddenly becomes -300 $600 to win 200

 

[caramba]

For the past week I've been monitoring these issues just to see how bad it is and I will continue to do so.
Things got better towards the end of week, but early and mid week it was terrible with odds updating only working as it should a few hours per day, being completely broken for a few hours per day and only working so-so for most of the day.

Monday, March 21:
Just after midnight no issues.
Issues with automatic odds updating after 7 am PST and throughout the rest of the day. Odds updating working fine at times, at times not. Report was sent, but they were not able to sort the issue, even short term.

Tuesday, March 22:
Automatic odds updating completely broken after midnight. Only way to see correctly displayed odds is to manually refresh constantly.
Report sent. Short term fix applied at 3:54 am PST, after that no issues for a while.
Around 11:54 am PST issues started again and remained throughout the rest of the day. Odds updating working fine at times, at times not. Report was sent, but they were not able to sort the issue, even short term.

Wednesday, March 23:
Automatic odds updating completely broken after midnight. Only way to see correctly displayed odds is to manually refresh constantly.
Report sent. Short term was applied at 4:35 am PST. It took a few minutes for it to start working after that, but after that there were no issues for a while.
Around 8 am PST issues started again and remained throughout the rest of the day. Odds updating working fine at times, at times not. Report was sent, but they were not able to sort the issue, even short term.

Thursday, March 24:
Automatic odds updating completely broken after midnight. Only way to see correctly displayed odds is to manually refresh constantly.
Report sent. Short term fix applied at some point between 3:59 am PST and 4:56 am PST, after that no issues for a while.
7:39 am PST issues started again, but overall things were working well for the rest of the day.

Friday, March 25
Automatic odds updating completely broken after midnight. Only way to see correctly displayed odds is to manually refresh constantly.
Report sent. Short term fix applied 4:30 am PST.
There were a handful of times where automatic odds updating didn't work for the rest of the day.

Saturday, March 26
No issues after midnight on this day, unlike previous days.
There were a handful of times where automatic odds updating didn't work for the rest of the day.

Sunday, March 27
No issues after midnight on this day.
There were a handful of times where automatic odds updating didn't work for the rest of the day.

(When odds updating working fine at times but at times not it varies how bad it is. For some sessions I'll notice odds not updating as they should 3 times in 10 hrs, on other days it can be 10 times in half an hour).

 

[caramba]

Site back to being completely useless today after working relatively well for the past 3-4 days. Today their chat service is also broken so it's not even possible to report it.

 

[caramba]

BMR, anything on this?
I have kept monitoring. I won't post the detailed version, but short story is that it's very much the same. Something that I have noticed is that odds are updating fine after midnight PST on Sat-Mon, then at around Tuesday it goes completely broken just after 2 am PST, then Wed-Fri it is completely broken from the moment I check which is just after midnight. On the days it goes completely broken it gets fixed around 4-5 am PST (I don't know if it fixes itself or something that they do). So this is 14-18 hrs per week that their live betting is more or less useless because of this bug. And then on top of that, it's not exactly problem free the rest of the week either due to all the other tech issues with that website.

 

[hazliam]

BMR, anything on this?
I have kept monitoring. I won't post the detailed version, but short story is that it's very much the same. Something that I have noticed is that odds are updating fine after midnight PST on Sat-Mon, then at around Tuesday it goes completely broken just after 2 am PST, then Wed-Fri it is completely broken from the moment I check which is just after midnight. On the days it goes completely broken it gets fixed around 4-5 am PST (I don't know if it fixes itself or something that they do). So this is 14-18 hrs per week that their live betting is more or less useless because of this bug. And then on top of that, it's not exactly problem free the rest of the week either due to all the other tech issues with that website.

From my end I still notice it accepting bets when the odds moved away from you.

 

[caramba]

Yeah, that's not been sorted either. And makes things even more of a mess.

 

[caramba]

Gotta say I'm a little disappointed with BMR here. It would have been nice if you could give an update, whatever that is. If that's even that you forwarded the info I sent you, never heard back from Bookmaker and there's nothing more you can do, that's much better than silence.
As far as the issue goes, it's the same as before. Live updating not working at all the first hours after midnight PSM Tuesday-Friday so that's 14-18 hrs per week their live betting is more or less useless. I realize most of their customers are not wagering at this time of the day so it's apperently not a big issue to them. There will however come a time when major events for their customers are on at this time of the day, such as the soccer World Cup this year and it's better that they sort it now than miss out on action and gets bombarded with complaints when those events happen.

 

[caramba]

Haven't had this issue yesterday or today, and it's always played up on Tuesday and Wednesdays before so hopefully this has now been sorted. There's still the occasional freeze of odds, but no more of odds updating going completely broken. No communication whatsoever when I ask them though.

 

[hazliam]

Haven't had this issue yesterday or today, and it's always played up on Tuesday and Wednesdays before so hopefully this has now been sorted. There's still the occasional freeze of odds, but no more of odds updating going completely broken. No communication whatsoever when I ask them though.

Figured out how to tell how well the website is working at that moment. If you go into a sub page, live game. And after awhile you hit refresh on the page. If it goes to Error loading page, the site is having a bad day. Highly likely that day you will get moving odds that locks you in.

 

[FrankDexter]

Figured out how to tell how well the website is working at that moment. If you go into a sub page, live game. And after awhile you hit refresh on the page. If it goes to Error loading page, the site is having a bad day. Highly likely that day you will get moving odds that locks you in.

That seems to be everyday.