I mean I am up 10k betting on pretty early prestakes etc so maybe they just don't want to pay me out? I don't mind getting limited, that's just the way things go with most bookmakers, but them accusing me of multi-accounting is pretty insane considering I completed the KYC super quickly and they confirmed all my KYC documents were accepted. If I had used the same email/phone number/ID document, they would have booted me at that moment or even earlier.
The problems only started when I made it clear in livechat that I wanted to withdraw my whole balance and they told me it was max 3000 per week. I then requested my first 3000 usd WD and after that they accused me of multi-accounting...
I am waiting to contact customer service again when they re-open on monday and I'll see if there's any updates.
Okay let’s start from the beginning. If I was them here’s red flags I would look at.
The individual has no history with us.
The individual raked in a $10,000 balance in an incredibly short fashion.
The individual completely halted all wagering action the moment rollover was cleared and asked for an entire balance withdrawal. (Most recreational gamblers will rarely withdrawal their entire balance)
The individual knew exactly where to come and complain the moment things went wrong. (BMR) this detail in my opinion is important because most people do not know about this forum unless they are educated in the offshore industry (opinion)
Finally, they only allow you to wager 50 percent of your deposit. You racking up a $10,000 balance with $500 wagers is certainly possible but adds suspicion. This is what they are looking at.
Individuals that take bonuses, rack up 5 figure balances, and immediately request maximum payout withdrawals and halt all wagering action tend to fall into a category of non recreational bonus abusers. You checked every single bonus arber box. I have never in my life heard of them banning anyone’s account without complete 100% proof. I will yell and scream about Jazz, BetNow, Bovada,
BetMania, EveryGame, but I will defend Bookie.ag on this one. They are not pieces of shit like Phil Akron