<blockquote class="quote-msg quote-nest-1 odd"><p><em class="placeholder">kabini</em> wrote:<br /></p><blockquote class="quote-msg quote-nest-1 odd">
<p><em class="placeholder">yourmum</em> wrote:</p>
<blockquote class="quote-msg quote-nest-1 odd"><p><em class="placeholder">kabini</em> wrote:</
<blockquote class="quote-msg quote-nest-1 odd"><p><em class="placeholder">yourmum</em> wrote:
</p>
<p>Well I'm not sure then to be honest, it seems like they suspect you aren't who you say you are. Unfortunately, if they have good reason to believe it then you won't get very far I'm afraid. </p>
<p>They have closed your account and refunded your deposits, correct??</p>
<p>As you don't know your exact bets, it's difficult to check back, they could have been bad lines which you "unknowingly" exploited or were available on live arbing software. Although you stated you weren't arbing, you could still place bets on these events without knowing and alerted bet victor as an unprofitable customer which in turn lead to your account being closed.</p>
</blockquote>
<p>Yeha they refunded my depsoit amount, but what about my winnings?<br />
1690GBP hold in my account.</p>
<p>What can i do?</p>
<p>BMR seems to gone, no update from them.</p>
</blockquote>
<p>Have you asked live chat to confirm whether the money is still there - If they say nothing then try phoning them, you'll be able to speak to someone with authority. </p>
<p>It does sound like they suspect fraud, as they wouldn't refund your deposits only if you requested a different payout.</p>
<p>have you tried contacting the license provider - they aren't usually that helpful, but may be able to give you advice / contact them on your behalf</p>
</blockquote>
<p>They already refund my depsoit.</p>
<p>And also they told still i have 1690GBP in my account.<br />
but they told:</p>
<p>Following our decision:<br />
• No activity shall be permitted (including deposits, withdrawals, betting or gaming)<br />
• No bonuses or contingent winnings will be credited to your Account</p>
<p>Now they trying to cheat customers.</p>
<p>Please aware from them</p>
</blockquote>
<p>Are you sure they have told you this money in your account?? It is extremely rare for a bookie to refund your deposits and keep the winnings in the account.</p>
<p>Do you have live chat proof or an email confirming this after they sent you the email saying they won't accept your custom anymore?</p>