BAS says they did not receive 10k BTC deposit

[happylus]

I have deposited hundreds of times with them with my Trezor wallet but this is the first time I am having a problem. Am I allowed to post the BTC address on here?

 

[happylus]

Basically the BAS BTC address shows a confirmed transaction that they received it but a few blocks later,/18 minutes later, the address shows all of its funds were sent elsewhere. They said to contact my wallet's provider to see if the funds were returned to my account. But I see no proof that the funds were restored to my trezor account.

 

[ks1986]

If the funds were sent elsewhere after it was sent to the BAS address it should show you the address it was sent to

 

[BigJay]

Doesn’t make any sense

I’ve never had this happen in 6-7 years of constantly using crypto

I didn’t think it could happen the way you describe it but someone more tech savvy would probably know better

 

[mrmcnasty]

If you have a screenshot of the crypto address they gave you and the transaction that should be enough to put the blame completely on them

every time I deposit I make sure to save the a snippet of the address they provide

 

[JDS]

If you have a screenshot of the crypto address they gave you and the transaction that should be enough to put the blame completely on them

every time I deposit I make sure to save the a snippet of the address they provide

Smart especially when you are sending a sizable deposit.

 

[djefferis]

Exactly - proof of the address being one THEY gave you and the transaction following is easy proof that the error is in their end.

I’ve had a payout sent by a book to me at an address at another book that took 3 weeks to show up - be it does happen rarely. Basically the address used was 24 hours old as the payout wasn’t processed timely as I was promised - so it caused a delay in posting.

But bottom line it did eventually show up. I’ve also had transactions that have failed repost to my wallet - 2-4 days for those to be updated.

 

[Ace7550]

If you have a screenshot of the crypto address they gave you and the transaction that should be enough to put the blame completely on them

every time I deposit I make sure to save the a snippet of the address they provide

This. If you have a screenshot of the address and you can show that the btc was sent to that address that's all you need.

 

[Pimike]

Hope this gets fixed