1xbet refusing to acknowledge ever receiving my deposits

[slaheddineaissa77]

Dear slaheddineaissa77,

Thank you for contacting us!

In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Dear ommidikra,

We've received new information regarding your question from the Security Service. The deposit from 23/08/2022, 07:29 (200 INR) is unsuccessful. In order to resolve the situation, we kindly ask you to contact your bank directly

On your second deposit, that was made on 27/08/2022, 05:05 (250 INR) you need to provide an updated bank statement to the Support Service. Please send it to email - info-ind@1xbet-team.com and provide us with the feedback

Looking forward to hearing from you soon

All the best,
The 1xBet Support

470521431

 

[slaheddineaissa77]

Dear slaheddineaissa77,

Thank you for contacting us!

In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Account number : 470521431. Send ne please m’y Money Back i have enogh !! And i lost the will to play when i open Account on your Website thx for Sendung Back ! I Hope.

 

[1xBetsupport]

Account number : 470521431. Send ne please m’y Money Back i have enogh !! And i lost the will to play when i open Account on your Website thx for Sendung Back ! I Hope.

Dear slaheddineaissa77,

Thank you for providing an additional details!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer

All the best,
The 1xBet Support

 

[1xBetsupport]

Dear @slaheddineaissa77,

Thank you for your patience!

We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:

2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified

The verification procedure is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. Please fill out a questionnaire and upload requested documents to your personal account

If you'll have any additional questions, please feel free to contact us

All the best,
1xBet Support

 

[aikman.tr]

All that said I'm sure 1x is accepting deposits that likely go directly to Putin's war mongers.

 

[hazliam]

Dear @slaheddineaissa77,

Thank you for your patience!

We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:

2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified

The verification procedure is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. Please fill out a questionnaire and upload requested documents to your personal account

If you'll have any additional questions, please feel free to contact us

All the best,
1xBet Support

What kind of crazy shop you guys running, first the you guys say the bank held the money. Then after like a whole month, you do the verification?!?!
Like you can’t ask for that stuff 1 month ago?
It is obvious you guys making hoops for hoop sake.

no one wants to play in a shop like that.

 

[1xBetsupport]

What kind of crazy shop you guys running, first the you guys say the bank held the money. Then after like a whole month, you do the verification?!?!
Like you can’t ask for that stuff 1 month ago?
It is obvious you guys making hoops for hoop sake.

no one wants to play in a shop like that.

Dear hazliam,

Thank you for your reply.

We kindly ask you to pay attention, that there are two different players with different situations and client ID numbers in this thread. Ommidikra needed to contact to his bank on his first deposit, because it was unsuccessful. In order to resolve his situation with the second deposit from 27/08/2022, he also needed to provide his bank statement to the Support Service via email that we mentioned earlier

As for Slaheddineaissa77, he is currently undergoing a verification procedure according to the T&C of the Company. In order to proceed it, he needs to follow the instructions from the Security Service and fill out a questionnaire with uploading requested documents to his personal account. Please note, that the verification is standard for each betting company and the 1xBet operates with the full accordance to the T&C

All the best,
1xBet Support