Hello, I have a pending withdrawal with this gambling site:
http://sports.smartlivegaming.com
The date of my first withdrawal request with Skrill of 6264 euros was submitted on 01/09/2013.
After this request them request to me to resend documents to verify my identity and residence.
I sent this documents some months ago (January) when I requested my first withdrawal that was been processed within 3 working days, all fine.
I resent the documents and customer support said to me that all was fine, my account was been verified correctly again.
I waited my payment until 15/09/2013, then I cancelled manually that request because I noticed in their site that maximum amount for a single withdrawal request through Skrill is 5000 pounds.
They said to me nothing about this so I don't know if the payment delays was for that reason.
So I requested a new withdrawals with Skrill of 5000 euros on 15/09/2013 but until now nothing happens.
The customer support said to me every time that "the query has been passed on to the finance team and once we have a confirmation from them, your withdrawal will surely be sent to you."
Thanks for your help.
http://sports.smartlivegaming.com
The date of my first withdrawal request with Skrill of 6264 euros was submitted on 01/09/2013.
After this request them request to me to resend documents to verify my identity and residence.
I sent this documents some months ago (January) when I requested my first withdrawal that was been processed within 3 working days, all fine.
I resent the documents and customer support said to me that all was fine, my account was been verified correctly again.
I waited my payment until 15/09/2013, then I cancelled manually that request because I noticed in their site that maximum amount for a single withdrawal request through Skrill is 5000 pounds.
They said to me nothing about this so I don't know if the payment delays was for that reason.
So I requested a new withdrawals with Skrill of 5000 euros on 15/09/2013 but until now nothing happens.
The customer support said to me every time that "the query has been passed on to the finance team and once we have a confirmation from them, your withdrawal will surely be sent to you."
Thanks for your help.
