Why does 1xbet verification have to take so long?

[israelsongz]

I was about to make a little withdraw from my 1xbet accounts when I saw “request for document”. I reached out the the support team and asked to provide lots of documents which I did even though it was a very tedious process.

After providing these details 6 weeks down the line I’ve still not been verified and can’t make any withdrawals. Now when I reach out they say something about “payment system” meanwhile my issue is with “request or document” which I’ve provided.

Please my client ID is 311996433. I’d appreciate if this is looked into and my account freed. Verifications shouldn’t be take this long for any reason.

 

[1xBetsupport]

I was about to make a little withdraw from my 1xbet accounts when I saw “request for document”. I reached out the the support team and asked to provide lots of documents which I did even though it was a very tedious process.

After providing these details 6 weeks down the line I’ve still not been verified and can’t make any withdrawals. Now when I reach out they say something about “payment system” meanwhile my issue is with “request or document” which I’ve provided.

Please my client ID is 311996433. I’d appreciate if this is looked into and my account freed. Verifications shouldn’t be take this long for any reason.

Dear israelsongz,

Thank you for contacting us. We've sent a corresponding request on your situation to the Security Service and as soon as we receive the information we'll surely back to you with the answer

Have a nice day!

All the best,
The 1xBet Support

 

[israelsongz]

Dear israelsongz,

Thank you for contacting us. We've sent a corresponding request on your situation to the Security Service and as soon as we receive the information we'll surely back to you with the answer

Have a nice day!

All the best,
The 1xBet Support

No reply Yet? What’s happening? Where exactly can I get this sorted out in the shortest time possible?!

 

[1xBetsupport]

No reply Yet? What’s happening? Where exactly can I get this sorted out in the shortest time possible?!

Dear israelsongz,

Thank you for your patience!

We've checked all the information regarding your situation and receive the information that at the moment, you are undergoing a standard verification procedure according to the Terms:

2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified

The verification procedure is standard for each betting company

At the moment the Security Service is waiting the information from your payment system. We kindly ask you to note that the delay of the verification comes from the payment system

As soon as the Security Service received all the information, you'll surely receive a notification about further actions


All the best,
The 1xBet Support

 

[israelsongz]

Thanks for Your response 1xbet.

Since it’s from my payment system, is there a role I can play in helping my payment system reach out to You guys earlier, so that this issue is sorted out faster?

 

[1xBetsupport]

Dear israelsongz,

Thank you for your reply!

We kindly ask you to follow the instruction from the Security Service and expect a notification in your personal account. Your situation is currently under review and as soon as we receive new information we'll surely inform you

Wish you a good day!

All the best,
The 1xBet Support

 

[israelsongz]

Guys, 1xbet has plans to steal my money. 7 weeks and they still restrict me from withdrawing after sending all relevant documents to them.

Why will a verification process take 7+ weeks for any reason in this world? Am I buying a Ferrari?

I need my money back. Keep Your fake winnings and give me money. It’s obvious you guys don’t want to pay. I want my money back or I’ll start paying influencers in Nigeria to make a trend of You guys. What manner of scam method is this?

Release my money now. There’s no chance in hell that I’m leaving my deposit of close to 1000 dollars with You guys. My client ID is 311996433. Release my money and stop lying about payment system!!

 

[BigJay]

Don’t know why anyone would play here. So many problems and complaints when it comes to withdrawals

 

[Enikk]

If needed OP:

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

 

[israelsongz]

I’ve started spamm

Dear israelsongz,

Thank you for your reply!

We kindly ask you to follow the instruction from the Security Service and expect a notification in your personal account. Your situation is currently under review and as soon as we receive new information we'll surely inform you

Wish you a good day!

All the best,
The 1xBet Su

If needed OP:

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

I filed a complaint already. Some help has been rendered but no result Yet.

Just want my deposit back. I’m done with this kind of bookmaker that puts people through hardship while hiding behind the lies and deceit of verification.

I complained on twitter and I was blocked. It’s good. From Monday if I get no reply, I will screenshot it and start posting how they blocked me for requesting my account be freed even after I went through pains to provide all they requested. I’m never letting my deposit go! Never!

 

[DontTailMe]

I’ve started spamm


I filed a complaint already. Some help has been rendered but no result Yet.

Just want my deposit back. I’m done with this kind of bookmaker that puts people through hardship while hiding behind the lies and deceit of verification.

I complained on twitter and I was blocked. It’s good. From Monday if I get no reply, I will screenshot it and start posting how they blocked me for requesting my account be freed even after I went through pains to provide all they requested. I’m never letting my deposit go! Never!

Personally, if your account is legit, I wouldn't go nuclear just yet. I'd continue trying to work with them through SBR and the above forum rep or something. I think the chances of them wanting to work with you diminish if you start to take an adversarial stance. And to me, the money is more important than the revenge. Maybe wait until you're 100% sure you aren't getting paid. These guys are known to be very slow.

 

[DontTailMe]

I'd continue trying to work with them through SBR and the above forum rep or something.

I meant BMR.

 

[israelsongz]

Alright. Thanks. I’ll keep updating the thread. An 8 weeks+ verification can be very frustrating and I’m only human. I’ll take Your tip. Very much appreciated .

I meant BMR

 

[Enikk]

Alright. Thanks. I’ll keep updating the thread. An 8 weeks+ verification can be very frustrating and I’m only human. I’ll take Your tip. Very much appreciated .

Hang in there bud. Frustrating for sure but don't ruffle any feathers. Not many forums advertising for offshore anymore. I would think they would want to be seen positively on one of the big ones.

 

[1xBetsupport]

Alright. Thanks. I’ll keep updating the thread. An 8 weeks+ verification can be very frustrating and I’m only human. I’ll take Your tip. Very much appreciated .

Dear israelsongz,

Thank you very much for your patience!

We've sent the additional request regarding your situation to the Security Service. Unfortunately, your payment system didn't provide the information yet. We kindly ask you to note that the delay of the verification comes from the payment system and this process is uncontrolled from our side

On your situation you need to expect a notification in your personal account regarding further actions. We are monitoring your case and as soon as we receive the new information, we'll back to you with the answer

All the best,
The 1xBet Support

 

[israelsongz]

Guy can you see this scam going on? After 8 weeks? So it there’s even half a truth in this why can’t 1xbet come up with another method to verify me?

1xbet is the one requesting this from my bank and maybe for some reason they choose not to release my private information. I’ve even asked 1xbet if there’s a role I can play in speaking with the bank to provide them with what they need but they refuse to let me know if I can help to make this process faster.

At this point I think 1xbet wants me to hurt myself and put it on social media. When I do that, maybe I’ll get the attention I need.

If the payment system thing isn’t working find another means to verify me and let me withdraw my money. 8 weeks! I’m distraught and depressed already. I want results now, not promises anymore. YOU HAVE ALL MY LIFE SAVINGS WITH YOU. I cannot even feed anymore. My family and kids can’t feed. I did my plan to have my money here for this long. Someone please help! I want freedom from this!! 1xbet wants to end me!

 

[israelsongz]

I’m available for a video call. You can call and I’ll show You all my bank statements live. Just look for an alternative. I can’t keep waiting for payment system. You guys are the ones who put the payment system there as an option to deposit. Why did You make them an option when You know they won’t reply Your emails for verifications and queries?

I’m tired of all these. I’m depressed already. Find an alternative to verfify me. If I hurt myself it’d be on You guys when it hits the media.

 

[israelsongz]

Or better still close my account and give me back my deposit!! Don’t let things escalate. I’m becoming a man with no options 1xbet!! Do something! I’m tired!

 

[DontTailMe]

Is the payment provider even legally allowed to release information about you to a 3rd party? This sounds like another one of those impossible requests 1xbet is famous for (see earlier thread where they demanded a letter from player's bank stating something that no bank would ever put on paper).

When I saw that this forum had a 1xbet rep, I was optimistic that maybe they were trying to improve their reputation. But it seems like all a 1xbet rep is able to do is every once in a while say "Yeah, we sure are talking a long time here, aren't we?" Why can't someone get on the phone or whatever and just hammer this out?

 

[israelsongz]

Is the payment provider even legally allowed to release information about you to a 3rd party? This sounds like another one of those impossible requests 1xbet is famous for (see earlier thread where they demanded a letter from player's bank stating something that no bank would ever put on paper).

When I saw that this forum had a 1xbet rep, I was optimistic that maybe they were trying to improve their reputation. But it seems like all a 1xbet rep is able to do is every once in a while say "Yeah, we sure are talking a long time here, aren't we?" Why can't someone get on the phone or whatever and just hammer this out?

I’m glad You’re seeing this too. That’s what they’re doing. Maybe hoping I’ll stake a game and lose all my money but I won’t. I logged out already. I’ve even reported them and filled a complaint form with curaçao eGaming. I’ll keep updating this thread. They’re nothing but thieves!

After all the details I provided. They still want to use a method they know will get them a way out to steal my money. Why ask me to provide documents when they didn’t plan for on using it? Will a fraud go through all these pains to get money? I’m real and they know. They just want to steal from me. 1xbet!