Very suspicious behaviour from NetBet

[Cashy]

I've placed a few bets through NetBet's site but never won anything, so never had reason to make a withdrawal. They ID verified me when I first opened the account last year. I won a bet this weekend and I made a request to withdraw my winnings back to the account I'd used to make the deposit. Almost immediately I received an absurd email from NetBet, claiming my account had "similarities" to some other user. They quoted this alleged user's name and the person is not even of the same gender as me! I've only ever had the one NetBet account.

This is the email they sent:

“While reviewing the withdrawal you registered on player account XXX, we noticed that you share common personal data with account XX.

To process your winnings in security, please provide us with an explanation regarding the similarities encountered between the two accounts. We look forward to your reply.”

They also asked me for ID again (they already verified it in March 2015) which I sent through immediately.

Are NetBet likely to pay my money? It's not a huge amount of money, less than 3 figures.

 

[Trevrizent]

If you have no connection to this other account, then they'll probably pay you in the end - if they don't, tell them you will report them to the UK Gambling Commission (if you are a UK-based customer). In my opinion NetBet are an outfit to avoid at all costs and I certainly wouldn't recommend them to anyone. If and when you get your money, close your account with them and take your custom elsewhere.

 

[BMR_Brad]

<p>I've placed a few bets through NetBet's site but never won anything, so never had reason to make a withdrawal. They ID verified me when I first opened the account last year. I won a bet this weekend and I made a request to withdraw my winnings back to the account I'd used to make the deposit. Almost immediately I received an absurd email from NetBet, claiming my account had "similarities" to some other user. They quoted this alleged user's name and the person is not even of the same gender as me! I've only ever had the one NetBet account. </p>
<p>This is the email they sent:</p>
<p>“While reviewing the withdrawal you registered on player account XXX, we noticed that you share common personal data with account XX.</p>
<p>To process your winnings in security, please provide us with an explanation regarding the similarities encountered between the two accounts. We look forward to your reply.”</p>
<p>They also asked me for ID again (they already verified it in March 2015) which I sent through immediately.</p>
<p>Are NetBet likely to pay my money? It's not a huge amount of money, less than 3 figures.</p>

Males using girlfriend/wife ID to open multiple accounts is probably the most common way this type of fraud is attempted. So different genders is something that makes them more suspicious, not less.

If you really do not know anyone else who has ever played at NetBet then just tell them what you know and give whatever ID they want and everything will probably be fine.

If they don't believe you then there is still a number of places you can appeal to. Including submitting a BMR complaint form.