Dear team BMR, good morning for all!
I am writing for to try help on my issue case in Tipbet bookmaker
Firstly, I let you to share and foward all my personal details and the present case for yours partners as too to MGA (Malta Gaming Authority)
The issue:
I participated of one promotion 15,00 freebet
Terms and rules are in thousands sites on internet, searching by bonus code "EXTRA15"
This promotion have a rollover of 10x 15,00, in other words, rollover of 150,00
One big and hard rollover couting only multiple bets of 2 or more selections of 1,80 odd minimum each
I completed this requirements in full, as prove evidence of bets:
https://i.imgur.com/Jk7cwbF.jpg
As stated in terms and rules, the maximum profit with this promotion is 100,00
In image screenshot above with bonus details and bets settled using this bonus, I completed the rollover with one balance of 119,56 profit
In other words, with one extra 19,56 only about the maximum profit
In moment of rollover completed, I waited those 19,56 to be removed of my account as exist that limit. This not happened
I sent mail messages to support, reporting this and requesting a manual remove of those 19,56. This not happened
Then, I believed to can continue playing and using my account normally, depositing and making news bets on sports games
I did it. I done deposits and thousands of others bets, as I too win new bonuses about my deposits during all that time
No problem happened. Nothing of message from support Tipbet for long time, long days period. All was running fine and I depositing and playing, happy
I some moment after days depositing and playing thousands bets, my balance was in 522,56
I resolved to do withdraw of part of this amount
For my surprise, the Tipbet removed 464,00 of my account, manually. A absurd in my mind
Why didn't they removed that 19,56 in due moment after the rollover completed? Why to wait days, to wait customer to do deposits, to win new bonuses, to do thousands of other bets?
This is a failure of support or of system. This wasn't my failure as customer, I advised about that 19,56 aditional on limit
I cannot to be penalized for this. I am a honest customer and did all my part, playing, depositing, participating of offers sent to my email address
It is inadmissible for an honest customer who trusted the site to put their money to be harmed by an internal site, support or system failure that did not automatically remove those extra 19.56 or even manually after being warned by me
I ask for help from BMR team while expecting honesty and fair play from Tipbet staff, to return those 464,00 that have been removed, back to my account, for me to can continue playing on the site with this balance, which I have honestly earned by playing, depositing and participating in various promotions on the site
I hope everything was just a system inconvenience and can be fixed with the return of the value that was removed, 464.00. And I will be updating everyone here as soon as the case is solved by Tipbet. I want and need to believe that this is an honest company
I am writing for to try help on my issue case in Tipbet bookmaker
Firstly, I let you to share and foward all my personal details and the present case for yours partners as too to MGA (Malta Gaming Authority)
The issue:
I participated of one promotion 15,00 freebet
Terms and rules are in thousands sites on internet, searching by bonus code "EXTRA15"
This promotion have a rollover of 10x 15,00, in other words, rollover of 150,00
One big and hard rollover couting only multiple bets of 2 or more selections of 1,80 odd minimum each
I completed this requirements in full, as prove evidence of bets:
https://i.imgur.com/Jk7cwbF.jpg
As stated in terms and rules, the maximum profit with this promotion is 100,00
In image screenshot above with bonus details and bets settled using this bonus, I completed the rollover with one balance of 119,56 profit
In other words, with one extra 19,56 only about the maximum profit
In moment of rollover completed, I waited those 19,56 to be removed of my account as exist that limit. This not happened
I sent mail messages to support, reporting this and requesting a manual remove of those 19,56. This not happened
Then, I believed to can continue playing and using my account normally, depositing and making news bets on sports games
I did it. I done deposits and thousands of others bets, as I too win new bonuses about my deposits during all that time
No problem happened. Nothing of message from support Tipbet for long time, long days period. All was running fine and I depositing and playing, happy
I some moment after days depositing and playing thousands bets, my balance was in 522,56
I resolved to do withdraw of part of this amount
For my surprise, the Tipbet removed 464,00 of my account, manually. A absurd in my mind
Why didn't they removed that 19,56 in due moment after the rollover completed? Why to wait days, to wait customer to do deposits, to win new bonuses, to do thousands of other bets?
This is a failure of support or of system. This wasn't my failure as customer, I advised about that 19,56 aditional on limit
I cannot to be penalized for this. I am a honest customer and did all my part, playing, depositing, participating of offers sent to my email address
It is inadmissible for an honest customer who trusted the site to put their money to be harmed by an internal site, support or system failure that did not automatically remove those extra 19.56 or even manually after being warned by me
I ask for help from BMR team while expecting honesty and fair play from Tipbet staff, to return those 464,00 that have been removed, back to my account, for me to can continue playing on the site with this balance, which I have honestly earned by playing, depositing and participating in various promotions on the site
I hope everything was just a system inconvenience and can be fixed with the return of the value that was removed, 464.00. And I will be updating everyone here as soon as the case is solved by Tipbet. I want and need to believe that this is an honest company
