All-Star Honda called out on sales ethics
So read the story - and actually I’m with the dealership after reading what mom says here.
In short - her 27 year old daughter for whom she has guardianship - contacted the dealer wanting to buy a car. Someone from the dealership reached out - and daughter said in essence - “I want to buy a car - but don’t have a ride there” - so salesperson arranged to pick her up and bring her in.
What exactly does mom feel dealership should be doing here - make people certify they don’t have developmental disabilities before they attempt to sell them a car ? It’s pretty simple - prospect says “I want to buy but need a ride” - so they helped the prospect overcome a challenge they had to get the sale.
Obviously - when the daughter was there - they realized something was up and contacted the father/did not proceed in selling her anything. But if someone says they want to buy - you sell. It’s not YOUR responsibility or duty to tell people - you can’t afford this/this is not a good idea/you should buy something less costly/more reliable. As long as someone has the APPEARANCE of being mentally capable and the cash/credit approval - it’s on them.
Likewise - it’s not the dealer job to screen people before they’re arriving at a showroom. My old job had me in the middle of a used car showroom next to the back offices. Could not tell you the number of people who rolled in on a city bus to buy a car and filled out an app saying one thing - but produced docs that told a different story. Are you employed 35 hours a week - yes - but then can’t show paystubs within the last 6 months. Income - 4500 monthly - but stubs from their fast food job show 600 last month (of course they say it’s cash tips that make up the balance - yea, not working the register at Wendy’s). Rate your credit - good fair - pull the trades and it’s 421 out of 880.
There’s an old saying “Buyers are liars” - and it’s pretty clear that’s the case her. 27 year old with developmental disabilities did exactly what children will do - lied to get what they wanted - in this case a car. It worked - until they physically met her - and then they shut it down - how is it their fault ? Hate to make the comparison - but how is it any different than a minor claiming to be 19 and meeting up with someone - the person arrives/reasonably can tell the person they met is lying and say “no thanks” - you don’t go around calling that person a sex predator - they were tricked and acted appropriately. Of course can’t blame the person who lied - and dealership has a lot of money so might as well try to shake them down for a new car or something.
So read the story - and actually I’m with the dealership after reading what mom says here.
In short - her 27 year old daughter for whom she has guardianship - contacted the dealer wanting to buy a car. Someone from the dealership reached out - and daughter said in essence - “I want to buy a car - but don’t have a ride there” - so salesperson arranged to pick her up and bring her in.
What exactly does mom feel dealership should be doing here - make people certify they don’t have developmental disabilities before they attempt to sell them a car ? It’s pretty simple - prospect says “I want to buy but need a ride” - so they helped the prospect overcome a challenge they had to get the sale.
Obviously - when the daughter was there - they realized something was up and contacted the father/did not proceed in selling her anything. But if someone says they want to buy - you sell. It’s not YOUR responsibility or duty to tell people - you can’t afford this/this is not a good idea/you should buy something less costly/more reliable. As long as someone has the APPEARANCE of being mentally capable and the cash/credit approval - it’s on them.
Likewise - it’s not the dealer job to screen people before they’re arriving at a showroom. My old job had me in the middle of a used car showroom next to the back offices. Could not tell you the number of people who rolled in on a city bus to buy a car and filled out an app saying one thing - but produced docs that told a different story. Are you employed 35 hours a week - yes - but then can’t show paystubs within the last 6 months. Income - 4500 monthly - but stubs from their fast food job show 600 last month (of course they say it’s cash tips that make up the balance - yea, not working the register at Wendy’s). Rate your credit - good fair - pull the trades and it’s 421 out of 880.
There’s an old saying “Buyers are liars” - and it’s pretty clear that’s the case her. 27 year old with developmental disabilities did exactly what children will do - lied to get what they wanted - in this case a car. It worked - until they physically met her - and then they shut it down - how is it their fault ? Hate to make the comparison - but how is it any different than a minor claiming to be 19 and meeting up with someone - the person arrives/reasonably can tell the person they met is lying and say “no thanks” - you don’t go around calling that person a sex predator - they were tricked and acted appropriately. Of course can’t blame the person who lied - and dealership has a lot of money so might as well try to shake them down for a new car or something.
