This Was a Surprise! (Entrapment/Baiting?)

[atk2sdak]

What's up everyone! First post here and I have a messed up situation that I am not sure how to resolve. It involves MyBookie showing me a 1x rollover on deposit page, then after depositing, the rollover is actually 15x ($150K).

Quick background: I initially deposited $800 into MyBookie, got my bonus bets, and proceeded to lose everything. I repeated this process again, and got the same result.

Yesterday I went to deposit again (screenshot below) and saw that now there was only a 1x rollover for any deposit amount! So I foolishly deposited 5K to get 5K in bonus bets, and when the money hit my account, I suddenly have $150K rollover (screenshot below).

This is pretty messed up and my fear is that if I reach out to support, they will have some excuse and then limit me, making converting my free bets and rollover nearly impossible.

I am currently going through the free bets to at least get something out of this but I'm really struggling with coming to terms of A. being limited immediately if I reach out to support, B. getting limited while going through rollover, C. most importantly, losing 5K.

I realize my mistake trusting a book with this reputation, but made my decision based on my experience so far, and it looks like it could bite me in the ass...BAD.

Not sure how to proceed other than going through the rollover and converting free bets while I can, but I've seen folks have some success with filing a complaint here. Is this worthy of a complaint with BMR, or not yet?

Any guidance is greatly appreciated!

 

[thefix]

They will stick you with the 15 x rollover, they have never offered a 100% bonus with only a 1x rollover, might have been a glitch or mistake on that deposit methods screen. Best case you get your money back after rolling it 1x ( mandatory ).

Fwiw when something appears as too good to be true, don't throw a big deposit on there before confirming it via chat. Basically took a shot and got shot

 

[Pimike]

Well nobody gives that

you should had confirmed before the deposit

Good luck but they really didn’t do anything wrong in your case.

 

[djefferis]

Ok - putting aside the screenshot shown - 2 simple questions for you:

- what was the RO required on deposit #s 1 and 2 ? (And if not 1x RO - why were you not suspicious/questioning why your 3rd deposit gave you a much more favorable promotion).

- Immediately after you deposited 5k - and the realized the RO was 15x and NOT 1x - did you contact the book to request the bonus be removed - arrangements to refund the deposit (via same method of deposit) or did you move forward with placing wagers ?

It’s pretty simple here - as pointed out - a 1x RO on a large deposit is simply not reasonable. Even if you thought the book was being “generous” in extending a special promo to you after losing $1600 ($800 x 2) - why would they grant a promo offering you basically 6.5 TIMES your average deposit ??

There were obvious red flags from the start - MB has clear language in their rules regarding misprints/ressonably noticeable errors and their right to correct/void. This situation isn’t uncommon nor is it entrapment (at least not yet). At best - player discovered an error/typo (deposit screen displaying 1x RO when it SHB 15x) and took a shot. No different than say a -1000 ML fave showing as -100 because someone missed a digit.

NOW - if all prior deposits showed 1x RO AND player discovered the 15x for the first time on this deposit AND immediately alerted the book asking to forfeit the bonus and asked for deposit to be returned and was denied - THEN my opinion would change to possible entrapment/bonus bait and switch. I don’t believe that was the case - but if the player can show this IS what happened then I would agree they have a reasonable complaint and MB SHOULD return the deposit (and if they wish to decline future business from the customer - they have every right to do so).

Like I said - it’s clear the bonus of 5k with a single RO is unreasonable and not within any reasonable standard for a book that plans on paying you ever.

This of course smells of “shot taking” by a player - but as the player participating in a “contract of adhesion” (book makes the rules - player either agrees to abide by them or not play at the book - they have no input in the terms) - the player is entitled to the broadest possible consideration when a dispute arises. Again - if you discover something you don’t like - you should be allowed to opt out and walk away. Likewise - the book should be entitled to protect themselves from a chargeback by refunding the deposit via the method of payment in event a credit card or revocable method was used.

If you wagered first- that’s 100% on you. The RO tracker populated the moment deposit and bonus hit your account - if it was wrong it’s YOUR responsibility to bring it to the book attention. What if the book added a 5 to the balance and put 55k in your account - do you feel if you bet 55k they shouldn’t be required to pay the bet if they failed to catch their error and allowed you to wager more than posted up ? Same rule applies - they make a mistake - you need to notify them and if you fail to - you accept the mistake as fact.

 

[atk2sdak]

Well I got through the rollover and got paid out!