Sportbet.one stole my winnings and bonus

[leafsfan1967]

This is the complaint I filed. This is incredibly nasty of them.


Hi. This website has a 125 percent deposit bonus. I complied with all the requirements and won about 4,000. I found out just now they have confiscated my winnings and my bonus for violating their rules about having separate IP addresses for each user which makes sense and is fair. I was introduced to the site by my friend who lives three doors down from me. The entire night I was wagering I was logged in only to my wifi and my IP but since we live so close sometimes my phone picks up his wifi. We wrote to this company, provided drivers licenses and identification to show that in fact we are separate people living in separate houses with separate IDs. I believe not only is confiscating my winnings and bonus NOT in violation of their rules since I have my own IP, but I’d also incredibly unfair and against the spirit of their rule to prevent the same person or group from benefiting from
The bonus multiple times. I urge you to please rectify this and have them return my winnings and bonus they took from me.

 

[sportsbettor5]

since we live so close sometimes my phone picks up his wifi.

Three doors down and the signal is still strong enough? What kind of living situation is this?

 

[leafsfan1967]

Three doors down and the signal is still strong enough? What kind of living situation is this?

Thin walls I guess. It’s not a big building. If we’re situation in an area closer to one of our places it easily picks it up.

 

[leafsfan1967]

Still have not received an email reply from
them. I also posted in their telegram app group and they blocked me and deleted the message. My message was literally the message I posted here so wasn’t disrespectful or derogatory.

 

[rolandavison]

Wow, That's an unusual situation. You had better always use your own wi-fi to avoid such a confusing situation.

 

[aikman.tr]

The 125% tells me they are a deposit only site.

 

[rolandavison]

Wow, That's an unusual situation. You had better always use your own wi-fi to avoid such a confusing situation.

However, it is hard to say if you have any possibility of returning your bonus and stuff. You could hire a lawyer for it, but it is pretty costly, so I don't know if it is the best option. I suggest you use reliable and fair casinos like suomalaisen kasinon for further gambling to avoid such confusing situations. Anyway, let me know how it goes. Good luck!

 

[leafsfan1967]

Can someone from the site please help??

 

[BMR Genie]

Hi @leafsfan1967

Please fill out the BMR complaint form if you have not submitted it yet and we will try to assist you.

 

[BMR Disputes Matt]

Sportsbet.one finally responded to our requests for a review but so far are unwilling to provide evidence or even explain their reasoning for believing Leafsfan1967's account is in breach of terms.

I will update the thread again if we get any further or reach a resolution.

 

[sportsbettor5]

Sportsbet.one finally responded to our requests for a review but so far are unwilling to provide evidence or even explain their reasoning for believing Leafsfan1967's account is in breach of terms.

I will update the thread again if we get any further or reach a resolution.

Thanks Matt.

 

[Laivist]

My history...Got a 125% bonus. Rollover amounted to about 22,000 euros. I wagered 18,000 euros on sports betting, after which the maximum bet was reduced to 0 euros on all events. They wrote in the chat that they could not do anything with the maximum rates, but, fortunately, they allowed to issue a prolong with slots. made a rollover 5 days before the end of the bonus period (a month is taken into account). They wrote in the chat that it is necessary to wait for the expiration of the bonus offer, and only after that the money will be transferred from the bonus account to the main one. As a result, after 5 days, they wrote that my bonus was overdue and returned only a deposit of 500 euros to the account, and kept the winnings, about 4000. I threw off the screenshots confirming the wagering of the bonus in the chat. They confirmed that the bonus was won back and sent my account to the appropriate department, but I am tormented by doubts...Dates are not named...

 

[petrix]

My bet is that you won't see your money.

 

[meyer66karl]

It's good that they have finally responded, however, I don't understand why they don't finish giving an explanation of why they close the accounts.