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Spent some time recently in Meadowlands Sports Book in NJ..

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53defense

53defense

Joined
Jan 20, 2023
Messages
1,164
Placed a coupla wagers and gotta say not very welcoming at the window…

placed wagers with 3 different writers during visit and experienced faces like mine when my mother-in-law is over…

They acted like, to a man, they were all doin me the biggest favor by taking the bet.

Not the way to grow business…

incidently, I cashed 2 outta the 3 bets and upon cashing…. attitude continues… don’t get it…usually tip 50 on a dime cashed but shit to that on this trip..

Look I get it.. dealin with the public is on no one’s fun things to do list…but,
why is this behavior allowed ?
 

53defense

53defense

Joined
Jan 20, 2023
Messages
1,164
Used to run over to meadowlands in high school… didn’t charge admission for last coupla races….grab a discarded program and bet coupla tri’s…back then they had 25-30 thousand in attendance on Saturday nite and a 3 mil handle …..
 

BMR Genie

BMR Genie

Joined
Jun 16, 2016
Messages
34,066
I remember reading a few of Jack Ma's advice to entrepreneurs.

"Always let your employees come to work with a smile."

"Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3."


Create a business where customers are eager to come back and do business with you again.
 

Tanko

Tanko

Joined
Oct 27, 2021
Messages
47,369
Placed a coupla wagers and gotta say not very welcoming at the window…

placed wagers with 3 different writers during visit and experienced faces like mine when my mother-in-law is over…

They acted like, to a man, they were all doin me the biggest favor by taking the bet.

Not the way to grow business…

incidently, I cashed 2 outta the 3 bets and upon cashing…. attitude continues… don’t get it…usually tip 50 on a dime cashed but shit to that on this trip..

Look I get it.. dealin with the public is on no one’s fun things to do list…but,
why is this behavior allowed ?
It takes a special person to be upbeat/positive when dealing continuously with the public. The problem is the people with those traits move on to better paying jobs. That leaves those jobs to any warm body the managers can find, regardless of attitude.

Great to hear you cashed at the track.
 

Tanko

Tanko

Joined
Oct 27, 2021
Messages
47,369
I remember reading a few of Jack Ma's advice to entrepreneurs.

"Always let your employees come to work with a smile."

"Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3."


Create a business where customers are eager to come back and do business with you again.
I wish more companies adhered to Jack's philosophy.
 

donnie

donnie

Joined
Jan 13, 2022
Messages
2,222
Placed a coupla wagers and gotta say not very welcoming at the window…

placed wagers with 3 different writers during visit and experienced faces like mine when my mother-in-law is over…

They acted like, to a man, they were all doin me the biggest favor by taking the bet.

Not the way to grow business…

incidently, I cashed 2 outta the 3 bets and upon cashing…. attitude continues… don’t get it…usually tip 50 on a dime cashed but shit to that on this trip..

Look I get it.. dealin with the public is on no one’s fun things to do list…but,
why is this behavior allowed ?
Was only there once on a spring morning...Can't imagine that place on a Football Sunday
 
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