Hi all,
I'm sure you've heard this kind of story before.
I have to admit I've had gambling problems for many years but it was under control until recently (very stressful time).
Basically, I used my partner's details to open an account with bet way, spent £200 and closed it and asked to be self excluded.
A week later I tried to open another account with them (As I have excluded myself from pretty much every betting site online). I used the same name, same address, IP address, Date of birth and email address. It was my partner's again (fortunately she is quite understanding as I have some odd mental health problems). I spent about £500 this time.
I have done similar things before and never claimed back because it was my own fault and I accept that. But with this one I thought it was wrong of them to allow the account to be opened. I don't know of any other site who would have allowed it with all those same details. They are refusing any kind of refund because I used a different payment method. Surely you can't verify if a person is excluded just from a payment method. If so I could open a new account every week with a different method.
They are based in Malta so does anyone have any idea as to how to go about getting a refund for my partner? Who are the best people to speak to?
Thanks
I'm sure you've heard this kind of story before.
I have to admit I've had gambling problems for many years but it was under control until recently (very stressful time).
Basically, I used my partner's details to open an account with bet way, spent £200 and closed it and asked to be self excluded.
A week later I tried to open another account with them (As I have excluded myself from pretty much every betting site online). I used the same name, same address, IP address, Date of birth and email address. It was my partner's again (fortunately she is quite understanding as I have some odd mental health problems). I spent about £500 this time.
I have done similar things before and never claimed back because it was my own fault and I accept that. But with this one I thought it was wrong of them to allow the account to be opened. I don't know of any other site who would have allowed it with all those same details. They are refusing any kind of refund because I used a different payment method. Surely you can't verify if a person is excluded just from a payment method. If so I could open a new account every week with a different method.
They are based in Malta so does anyone have any idea as to how to go about getting a refund for my partner? Who are the best people to speak to?
Thanks
