Self excluded but still able to create account and bet

[Koopa700]

Hello everyone I was wondering if someone could help I have a severe gambling problem and had requested to self exclude myself from MoPlay. A few days later I felt the itch and decided to sign up using a different email and add my middle name but all other details were the same. I managed to lose over £700 and when I told them about it hey simply said I had breached their terms and conditions so they were not liable to give me a refund. Mind you this company did no checks on my identity and did not ask me to verify anything.

 

[BMR_Brad]

It's a tricky situation with self excluded people re-joining and then asking for losses to be repiad.

You'll need to get the regulator to order it in most cases.

There is a useful article here about how to complaint to their Gibraltar regulator https://help.moplay.com/hc/en-us/articles/360007776534-Formal-complaint

 

[win euro win]

Koopa give it up.. stay away from these books. And stop trying to rip them off!