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*Resolved* Bookmaker.eu account disabled for a week, no response from KYC department

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rolandcorts

rolandcorts

Joined
Feb 10, 2022
Messages
1,245
There are almost dozens of these complaints with Bookmaker at this point.

They dick the player around for weeks if not months and if the player he is lucky he gets paid, except lately all I hear is people getting dicked around without seeing a penny.

Bookmaker is arguably a stiff book at this point.
 

torontogyal

torontogyal

Joined
Jul 12, 2024
Messages
99
There are almost dozens of these complaints with Bookmaker at this point.

They dick the player around for weeks if not months and if the player he is lucky he gets paid, except lately all I hear is people getting dicked around without seeing a penny.

Bookmaker is arguably a stiff book at this point.
To give some context,
I was able to withdraw multiple times a few months back between December 2023 - April 2024 ($10,000 - $30,000 at a time) without any issue through bitcoin. This was during a period when I had crazy loosing streaks which my account was granted Diamond status, I believe I was negative for almost $40,000 in profit at one point. Fast forward today and I have gotten pretty lucky with MLB and they decided to remove my Diamond status and when I requested to withdraw $12,918.00 from them they told me to email kyc@bookmaker.eu for security measures, which I thought was fair since it has been a while since I last withdrew any money. But I am experiencing similar issues that other users have reported about Bookmaker using KYC in the past to withhold withdrawals after sending required documents, its been almost a week now and I have not yet received my withdraw requested and whenever I reach out to customer service they give me the same automated response, I even asked if my account was in good standing to which I was told it was but I just wasn't qualified for anymore promotions/bonuses (I am still betting everyday as I am a degen lol). Is anyone else experiencing this issue recently when trying to withdraw from Bookmaker? and no I don't have any rollover requirements, I completed it a few weeks ago (20% Cash Bonus 5xRO [Deposit + Bonus]).
 

torontogyal

torontogyal

Joined
Jul 12, 2024
Messages
99
There are almost dozens of these complaints with Bookmaker at this point.

They dick the player around for weeks if not months and if the player he is lucky he gets paid, except lately all I hear is people getting dicked around without seeing a penny.

Bookmaker is arguably a stiff book at this point.
Seriously, some don't get paid out? I was thinking of hedging bets on Pinnacle but only downside is if I run up a bigger balance on Bookmaker fmlll
 

pragmatic

pragmatic

Joined
Jul 12, 2024
Messages
40
I guess ill stop emailing then, and start preparing myself for the the deep depression thats coming
Both of you are stuck with KYC, right? Seems as though that's an "extra" level of hell & delays with BM, starting this month. So you're not just waiting on a regular payout request, you're waiting on another group (KYC) to get things done.

I was asked for documentation a couple months ago. But it was only a Driver's license, and I was verified in about 24 hours. Don't know why/when this selfie & NBA scores stuff started.
 
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