Nitrobetting has addressed the recent slow-pay complaints reported by BMR members.
It seems their decision to offer reduced lines plus bonuses led to what they label as non-recreational activity and they've decided to audit players payout requests one by one before processing payouts. Their own risk management/business decisions is not reason to delay players' payouts for weeks on end, so their rating has been lowered to B-. They also cited alleged multi-accounting, though part of their selling point to users is the lack of conducted KYC and account anonymity, so they can't have it both ways.
Anyone who hasn't already done so can submit a sportsbook complaint so that we can add your complaint to our list. Their rating may be lowered further should all accounts not be paid in full shortly.
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It seems their decision to offer reduced lines plus bonuses led to what they label as non-recreational activity and they've decided to audit players payout requests one by one before processing payouts. Their own risk management/business decisions is not reason to delay players' payouts for weeks on end, so their rating has been lowered to B-. They also cited alleged multi-accounting, though part of their selling point to users is the lack of conducted KYC and account anonymity, so they can't have it both ways.
Anyone who hasn't already done so can submit a sportsbook complaint so that we can add your complaint to our list. Their rating may be lowered further should all accounts not be paid in full shortly.
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First and foremost, we want to emphasize that honoring our customers' winnings is our top priority, and we remain fully committed to doing so. Nitrobetting.eu has no financial issues, and our decision to formally answer your inquiry is based on our relationship with BMR and our belief that it is necessary to clarify any doubts. Due to recent events, we have conducted a thorough audit of several accounts. This process began with the recent increase in Bitcoin's value, which led not only to a surge in payout requests but also to a significant number of customers attempting to use their Nitrobetting accounts as banking wallets without actively participating in wagering activities.
In addition, back in December, we introduced a series of cash bonuses that were well received by our customers. However, we did not anticipate the level of bonus abuse that followed, prompting us to take further action. We have continued to process payouts for all recreational customers without issue. However, a segment of customers has been found to exploit our Reduced Juice lines, which are part of our rewards program. These customers are undergoing an in-depth investigation, as our audit has revealed that
: • There are customers with 80% of their winnings originated from Reduced Juice abuse
. • Some users have engaged in multi-accounting to exploit promotions unfairly.