Hello!
At the start of the week I was betting on some live ITF tennis matches at Bet-at-home (those events are my favourite thing to bet with them) and after the match was over (I almost didn't do any profit with this match), they decided to close my account. After that they send me mail if I know some other persons (only by name), which I replied I don't as only one of the name from the list was known to me, but without surename it is impossible to tell. This was my full answer.
<em>Hello!
<em>Those names are quite common Slovenian names, but none of the given is my close friend that I am in contacts with. I am a professional bettor and at the moment I am mainly focused on smaller ITF events (it should be quite clear from my history, I think most of my livebetting is made on such matches). You were the only of the bigger bookies who was offering this match live so I placed my bets with you. In my opinion your decision of blocking my account is very unprofessional, because I was just using my knowledge (even after you already limited my account heavily) and I can also say that week after week you are giving very bad under/over lines on such matches, where the difference between two players is very big. I don't know who is your bookmaker for this market and who are selecting lines/odds, but IMHO I would do much, much better job if I would be employed at your company, so maybe it wouldn't be bad idea to offer me some kind of partnership, where I would be halping you with those offers. I hope those issues will be solved as fast as possible.</em>
Their response was:
<em>Hello,
Please be informed that we decided to keep your account closed, due to our internal verification and risk-management.
<em>As your account is permanently closed and the gaming contract between you and the company is terminated, please be also informed that we will not be able to provide you with more information regarding this issue.
Thank you for your understanding.</em>
Now they are not replying my emails anymore, I was asking what is happening with my money, I won 12000 in past year, got limited to 100€ in this period and really don't think that they are allowed to just take my money away. I would understand if they will void my last bets if they suspect that it was a fishy match, but my whole bankroll with them was earned before that.
Can you please help me with some suggestions?
At the start of the week I was betting on some live ITF tennis matches at Bet-at-home (those events are my favourite thing to bet with them) and after the match was over (I almost didn't do any profit with this match), they decided to close my account. After that they send me mail if I know some other persons (only by name), which I replied I don't as only one of the name from the list was known to me, but without surename it is impossible to tell. This was my full answer.
<em>Hello!
<em>Those names are quite common Slovenian names, but none of the given is my close friend that I am in contacts with. I am a professional bettor and at the moment I am mainly focused on smaller ITF events (it should be quite clear from my history, I think most of my livebetting is made on such matches). You were the only of the bigger bookies who was offering this match live so I placed my bets with you. In my opinion your decision of blocking my account is very unprofessional, because I was just using my knowledge (even after you already limited my account heavily) and I can also say that week after week you are giving very bad under/over lines on such matches, where the difference between two players is very big. I don't know who is your bookmaker for this market and who are selecting lines/odds, but IMHO I would do much, much better job if I would be employed at your company, so maybe it wouldn't be bad idea to offer me some kind of partnership, where I would be halping you with those offers. I hope those issues will be solved as fast as possible.</em>
Their response was:
<em>Hello,
Please be informed that we decided to keep your account closed, due to our internal verification and risk-management.
<em>As your account is permanently closed and the gaming contract between you and the company is terminated, please be also informed that we will not be able to provide you with more information regarding this issue.
Thank you for your understanding.</em>
Now they are not replying my emails anymore, I was asking what is happening with my money, I won 12000 in past year, got limited to 100€ in this period and really don't think that they are allowed to just take my money away. I would understand if they will void my last bets if they suspect that it was a fishy match, but my whole bankroll with them was earned before that.
Can you please help me with some suggestions?
