Hello!
So, here is my short story about this issue.
I decided to open an account on 13th May, made deposit of 200 EUR and got 200 EUR bonus. When I registered account rollover requirements for bonus was 5 times (deposit +bonus) 200+200*5=2000 EUR on odds of 1.50 or higher. So, I completed all rollover requirements and made withdrawal on 19th May. Betmotion confirmed all my documents and said that I can ask for a withdraw at any moment. Ok, I was waiting 5 days and then asked about my withdrawal. And than I got this email: " Please, ignore the previous email. We would like to inform that your withdrawal was canceled because you didn't complete the rollover, you did 750 of 4000 to complete it."
I was shocked, Betmotion changed rules about on 25th May after I was complete my wagering and waiting my withdrawal. They want me to continue rollover my deposit + bonus 10 times on odds 1.8. Why should I have to continue rollover if I met all conditions before they changed rules in the T&C.
Do they have a right to make me continue rollover if I was waiting my withdrawal in the time when they changed the rules?
Please help me with any suggestions and how to resolve this issue.
Thank you!
So, here is my short story about this issue.
I decided to open an account on 13th May, made deposit of 200 EUR and got 200 EUR bonus. When I registered account rollover requirements for bonus was 5 times (deposit +bonus) 200+200*5=2000 EUR on odds of 1.50 or higher. So, I completed all rollover requirements and made withdrawal on 19th May. Betmotion confirmed all my documents and said that I can ask for a withdraw at any moment. Ok, I was waiting 5 days and then asked about my withdrawal. And than I got this email: " Please, ignore the previous email. We would like to inform that your withdrawal was canceled because you didn't complete the rollover, you did 750 of 4000 to complete it."
I was shocked, Betmotion changed rules about on 25th May after I was complete my wagering and waiting my withdrawal. They want me to continue rollover my deposit + bonus 10 times on odds 1.8. Why should I have to continue rollover if I met all conditions before they changed rules in the T&C.
Do they have a right to make me continue rollover if I was waiting my withdrawal in the time when they changed the rules?
Please help me with any suggestions and how to resolve this issue.
Thank you!
