I used Moneybookers for a while, but had a problem with them over a password. I withdrew some money from a bookie and tried to log into my Moneybookers account to find it locked. When I asked why it was locked (which it hadn't been the previous week) I was told it was for security purposes because I had not recently changed my password. I had not been warned that it was necessary to change my password to avoid the account being locked. The only way I could get my account unlocked was to privide ID. I sent ID, which was rejected because the resolution was not good enough, and they pointed me to a page to upload a scan of my passport, which had to be in colour. When I tried to upload the scan I found that the page would not accept an upload of a file of the required size, and when I reduced the size it was again not clear enough. Eventually I managed to email them an acceptable scan, and they did unlock my account. The whole process took about a week and was worrying as I had nearly £3000 in there. I promptly removed most of it and have hardly used Moneybookers since.
I am aware that other people have had no problems at all with Moneybookers, and it does seem to be the preferred e-wallet to use with bookies. However I found them difficult to deal with and totally unsympathetic to my problem, to which they would only respond that it was for my own good and unless I could provide acceptable ID I would not get my money back. My account had been verified when I opened it so I was rather surprised to be asked for further ID from them. On the plus side I never had any issues with transactions to and from bookies using Moneybookers, and withdrawals from bookies (mainly Bet24 and Jenningsbet) usually arrived very quickly.