MATCHBOOK Exchange return winning bets and stolle 6900 euro!!!!

[otsecsyna]

Hello!
Sory for my english! I put the bets on Matchbook exchange
Svetlana Kuznetsova - Johanna Larsson
Bet Selection Moneyline / Johanna Larsson 2300 euro on odds 4!
Odds was corect!
Before the match the odds the odds was 4.8
after score in line when the score was 3-3 in first set the score was 3.8-4.2
I put the line 4 and win, they calculated me,
then after few hours they return back my bets and say that line was wrong but the odds was correct!
They say that ,,A claim was received from another client this morning, and after an extensive review we have found that the bets to be outside of fair market value and have been cancelled''
Its not bad trade!!!
Please check, before the match the odd was 4.2-4.8!
When I put bets the score was 3-3 in first set!
And odds was 3.8-4.2! I put 4! Its normal and real odds!!
Its was a first set and they just played 6 games (the odds don't was normal)
PLEASE HELP ME!
Matchbook is not responsible for any errors made by Customers when posting offers. Each Customer is responsible for their own awareness of the Matchbook terms, conditions and rules that apply to the markets they trade upon.Its your rule!
This line is corect and line wast long time!!!!
Before match the odds was 1.16 to 4.8. I check all site and they give the odds 4.6 - 5/
They return my bets and stole my money!!! about 6900 euro!!!
The line in matchbook was a big, and stay long time!
The another client sent e letter to matchbook and my bets was voided how its possible!!!!
I REPEAD there was no reason to cancell this bets!!!!

 

[DWhite]

The same situation!
22/05/2019 I made bets on Matchbook. It was tennis, Svetlana Kuznetsova vs Johanna Larsson. Moneyline / Johanna Larsson [back] 4 803.70461 Moneyline / Johanna Larsson [back] 4 2394.04082 Moneyline / Johanna Larsson [back] 4 2802.25456. If speak more easily I had bet 6000 euro on odds 4 on Johanna Larsson. Johanna won match, I won. But some time later I get email, next:
Dear Dmytro,
Unfortunately we need to inform you that your bet(s) on the Svetlana Kuznetsova vs Johanna Larsson match tonight has been cancelled and the funds returned to your account.
Bet Selection Odds Amount
Moneyline / Johanna Larsson [back] 4 803.70461
Moneyline / Johanna Larsson [back] 4 2394.04082
Moneyline / Johanna Larsson [back] 4 2802.25456
We sincerely regret any inconvenience caused. Any cancellation activity undertaken by Matchbook is only to ensure fairness on the exchange and to protect our valued Customers.
A claim was received from another client this morning, and after an extensive review we have found that the bets to be outside of fair market value and have been cancelled.
Then was some points of theirs rules which say:
For your reference the applicable rules applying to this situation are below.
"To further protect clients against "trap offers," malicious users, technical faults, and so forth, Matchbook reserves the right under extraordinary circumstances to break trades that are the result of an obvious and extreme input error. An example would be if a client is matched on a heavy underdog at 1.04 instead of 26.0. Note that this rule protects against technical errors, not pricing errors, so while a match at odds of 1.66 vs. a prevailing market value of 1.87 may be regrettable, it could not be classed as an obvious and extreme input error.
Matchbook reserves the right to correct any obvious errors and shall take all reasonable steps to ensure markets are administered with integrity and transparency. Matchbook reserves the right to cancel 'bad trades' in order to protect users against gross input errors if Matchbook deems the error to be sufficiently damaging. All 'bad trade' claims need to be made by the customer in a timely fashion in order to be considered. Matchbook’s ruling on ‘bad trade’ claims is final.
For consistency, Matchbook, using all available resources, will determine the fair market value (probability) at the time the bet was matched. Comparing against this value, if the probability of the incorrect offer, is 10% less than, or 10% greater than, the fair market probability, then Matchbook reserves the right to void the trade in question."
Thank you in advance for your patience and understanding.
If you have any further questions, please feel free to contact us.
Regards,
Sean | Matchbook Support

So, what was that? Matchbook returned bets by claim of other client!!!! On exchange!!! How its possible? I tried to find out why they return my won bets by claim from another client? (which loosed this money). I have no clearly response about this question, only rules of bad trade and 10% borders for trade.
Lets see situation. I matched bet at score 3:3 (as say Matchbook) in 1st set. So if on pre match odds on second player 4.2-4.8 https://www.wincomparator.com/svetlana-kuznetsova-id3292-johanna-larsson-id6469/#live so in equal playing odd 4 is fair. But Matchbook write me odds 1.95-2 that must was, by their opinion. I have screenshot (at score 3:4) that shown after my bets was average line with odd 3, at least, not 2. And its mean that trade was in 10% borders from average odds. So was fair odds and so on, markets was not suspended not before not after. Was normally trading. By the way that money with odds 4 was there more than couple minutes and another player could cancel it or change odds, but he didn’t do that and its normally to match line with best odds. Its totally responsibility of that customer who gave that line, not mine or exchange platform. So I made bets in borders off all rules, but my winnings was grabbed. And account suspended, by the way. For information, I play on Matchbook almost 5 years.
I'm not sure that Matchbook will protect me as player, they protect somebody from another side who loosed money in fair deal. Its not fair to me, its like criminal behaviour!
"Matchbook is not responsible for any errors made by Customers when posting offers. Each Customer is responsible for their own awareness of the Matchbook terms, conditions and rules that apply to the markets they trade upon." But what we see? What need to do?

 

[sangreal]

Maybe Matchbook uses its own liquidity on exchange sometimes, that;s why they cancel bets, it was their error!

 

[quincunx]

Good spot,Sangreal.