Marathonbet account suspended (one more) - resolved

[kiwi77]

Hello,

My account has been blocked for 2 months now...
First they told me it was "random security checks " , so i sent them a bank statement and a copy of my ID. Then they asked me a utility bill so i sent them.( they always asked me to wait between each mails )

And finally they asked me a bank statement with a stamp on it, so i 've just sent them a week ago , but still no answer , on the livechat they tell me to wait more...

I think they just expect me to give up and never ask the money back but it isn't normal... and there is about 270 euros on the account , not so much , but they should at least send me the money back...

So i keep expecting the account to be reopened , but i wonder what they will ask me next...b

Thanks you guys if you can help

 

[thewinnertakesitall]

Hello Kiwi77.

I can't really comment on the KYC procedure at Marathonbet.

What I can comment on is the way Marathonbet is trading.
I will assume that you know the basics of bookmaking first of all.

It is well known that they are basing their odds on their own proprietary trading formulas on many markets. If you go to any odds comparison site, you'll see they are often "out of line" with the market as they are confident in their own prices. They do move with the market but often they will still be in an arbitrage position.
Some punters will exploit this heavily and will often get restricted. If all punters did this, Marathon would for sure - or close to - lose money overall with a negative margin of -0.x% instead of 1,x% (assumption). This might have been the case with you, where you've spotted odds wrong priced.

You might/might not have been one of these punters, but in case you did exploit this, they could make life hard on you. An opposite bookie with same margins would be Pinnacle, IBC, Samvo, where “winners are welcome”. This is for sure not the case here.

If you are stuck, I suggest you write to the Alderney Gambling Commission where they are licensed. It would though be interesting to hear about your betting patterns to clarify the above thesis.

 

[kiwi77]

It's okay, they finally answered me and unlock the account... ( after i showed them this post , i don't know if this is linked..)
Anyways thanks for the information

 

[Trevrizent]

The point about them being potentially fertile ground for arbitrage players is a valid one, although I doubt that they are heavily exploited in this way as their limits are so low (and soon get much lower if you make a couple of winning bets). Unless you are a (very) small recreational player, then, in my opinion at least, they are simply not worth bothering with.

 

[cactus]

Please I really need help tackling these people. Just today, after close to three weeks of my account being suspended and going through a series of effort to get it released and disturbing the support, they closed down my account, and with it all the money in my account, under the excuse of commission fee I don't even have any idea what that is or what I could have possibly done that would warrant a betting site to seize all of my money, with no reason whatsoever ever given. I will be working on reporting this issue to Alderney Gambling Commission, and any other bookie regulator that can help me, I will really appreciate any help anf tips from you guys too.

 

[RudyRuder]

im not clicking the link to read it, but if its at marathon bet, fill out a complaint form


somewhere around here

 

[BobbyFK]

Please I really need help tackling these people. Just today, after close to three weeks of my account being suspended and going through a series of effort to get it released and disturbing the support, they closed down my account, and with it all the money in my account, under the excuse of commission fee I don't even have any idea what that is or what I could have possibly done that would warrant a betting site to seize all of my money, with no reason whatsoever ever given. I will be working on reporting this issue to Alderney Gambling Commission, and any other bookie regulator that can help me, I will really appreciate any help anf tips from you guys too.

I am sorry this happened to you. Please feel free to fill out our complaint form and someone will look into this for you

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

 

[cactus]

I am sorry this happened to you. Please feel free to fill out our complaint form and someone will look into this for you

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

I just filled out the complaint form, please is there anything else I can do? Perhaps make more reports or threaten them to release my funds to me. This is really shocking to me

 

[cactus]

Are they even allowed to do this? I understand closing the account because of their stupid t&c but are they allowed to just take people's money?

 

[BobbyFK]

I just filled out the complaint form, please is there anything else I can do? Perhaps make more reports or threaten them to release my funds to me. This is really shocking to me

We will review the complaint and follow up with you

 

[lead08]

We will review the complaint and follow up with you

why no one follow my case,i also filled out the complaint form

 

[cactus]

why no one follow my case,i also filled out the complaint form

Yea, mine hasn't gotten any response either, starting to wonder if they actually do anything

 

[BMR Genie]

why no one follow my case,i also filled out the complaint form

Hi Lead, I believed BMR Disputes responded to your thread last Thursday - https://www.bookmakersreview.com/fo...ill-respond-a-scam-platform.32428/post-110967

Yea, mine hasn't gotten any response either, starting to wonder if they actually do anything

Hi Cactus, Welcome to BMR Forum!

BMR complaint usually takes 2-4 business days to hear you back, but I will ask our dispute analyst to check this complaint for you asap.

 

[BMR Disputes Matt]

Yea, mine hasn't gotten any response either, starting to wonder if they actually do anything

Hi Cactus,

I have your submission from Sunday and have responded now. Sorry to have not been quicker.



BMR Dispute Resolution Service

 

[murphy]

Hello Admin,

I just filled the complaint form as well, kindly review my complaint.

Thanks

 

[BMR Genie]

Hello Admin,

I just filled the complaint form as well, kindly review my complaint.

Thanks

Hi Muphy,

Welcome to BMR Forum an d yes, we received your complaint. Please note that it will take 2-4 business days to hear you back.

 

[cactus]

In the end relying on this platform waa a complete waste of time and hope, no form of help or service was rendered, just an email from a guy asking me write to their support and apologise and beg, how can I apologise for what I don't even know?? MarathonBet successfully made away with my funds and these guys marked my complaint as resolved, lmao. Please if you are reading this, don't waste your time. I'm pretty sure NO ONE has ever gotten their case resolved by these guys

 

[Enikk]

j

Are they even allowed to do this? I understand closing the account because of their stupid t&c but are they allowed to just take people's money?

By what you wrote here, you admit to breaking their terms and conditions? I don't know of any details besides what you just wrote but why would you shit on this site that spent time going out of their way for you just because they were not able to succeed? Ignorant if you ask me. BMR has help many collect funds myself included.

 

[BMR Genie]

In the end relying on this platform waa a complete waste of time and hope, no form of help or service was rendered, just an email from a guy asking me write to their support and apologise and beg, how can I apologise for what I don't even know?? MarathonBet successfully made away with my funds and these guys marked my complaint as resolved, lmao. Please if you are reading this, don't waste your time. I'm pretty sure NO ONE has ever gotten their case resolved by these guys

I don't think we mark your complaint as "resolved" Cactus, where did you see that? I forwarded this thread and ask dispute for an update.

 

[BMR Genie]

It's okay, they finally answered me and unlock the account... ( after i showed them this post , i don't know if this is linked..)
Anyways thanks for the information

In the end relying on this platform waa a complete waste of time and hope, no form of help or service was rendered, just an email from a guy asking me write to their support and apologise and beg, how can I apologise for what I don't even know?? MarathonBet successfully made away with my funds and these guys marked my complaint as resolved, lmao. Please if you are reading this, don't waste your time. I'm pretty sure NO ONE has ever gotten their case resolved by these guys

The thread title with 'Resolved" update was edited by OP and not by us.