LSBet.com - FAILED to honor Self Exclusion!!

[jumperabv3]

I was a client of the website LSBet.com

Basically, the website has not honored a self-exclusion request that I've initiated already in August 2013. Back then the website has asked me to send a letter as well as a photo of myself in order to block my account permanently - which I did!

The website, 1 month later, allowed me to re-open the account with a simple request in their chat, without sending any letter at all - which led me to heavy losses with this website. During this time the company kept on offering me bonuses and entice me to play despite the fact I asked several times to self-exclude me permanently again and again.

I have since done my utmost to get my account closed with them without allowing them to re-open it. Eventually only about 2 weeks ago they confirmed my account would be permanently closed.

However, it doesn't compensate for all the losses I had with them, including the many tricks they used to not close my account on a permanent basis despite the fact they confirmed it several times in September and furthermore as well.

Eventually only recently within the past 2 weeks they confirm to me over the chat that my account is closed and cannot be re-opened. However I would like them to compensate against all the bets placed from September after they CONFIRMED TO ME IN WRITING that my account is PERMANENTLY CLOSED and cannot be re-opened.

I have already submitted a complaint through the website (sending an email gets it bounced back).

If you have any other comments or ideas how to take it further please do let me know. Thank you!

 

[jumperabv3]

Any chance someone from this website can look into my complaint?

 

[Johnril]

Hi....

I notice that this company is licensed in Curaçao , and I cannot find anywhere on it's website about responsible gaming. You need to write to the company management and ask them to review your complaint. Ask them for a final decision on why they have not honoured self exclusion rules a practice accepted by all reputable bookmakers. If they fail to refund bets then you need to make a formal complaint to the curaçao licensing authority and ask them for a ruling on your case....sadly with it being in Curaçao ...I Think it might be difficult but worth a try.

John

 

[BMR Forum]

Thanks for sharing.

You asked them to reopen your account and then became angry that they complied? This is the sticking point. It doesn't matter that you weren't asked to email it or phone etc, you identified yourself as the owner of the account and made the request to allow yourself to make a transaction. You did, you lost.

The bookmaker isn't at fault here. We understand gambling addiction is a serious problem, and are happy to help point you in the right direction in the way of support groups or meeting locations for problem gambling if you'd like to write in to complaints@bookmakersreview.com.

 

[jumperabv3]

<p>Hi....</p>
<p>I notice that this company is licensed in Curaçao , and I cannot find anywhere on it's website about responsible gaming. You need to write to the company management and ask them to review your complaint. Ask them for a final decision on why they have not honoured self exclusion rules a practice accepted by all reputable bookmakers. If they fail to refund bets then you need to make a formal complaint to the curaçao licensing authority and ask them for a ruling on your case....sadly with it being in Curaçao ...I Think it might be difficult but worth a try.</p>
<p>John</p>

I have tried both things, unfortunately they don't respond to my emails and by chat they don't provide me with any information.

 

[jumperabv3]

<p>Thanks for sharing.</p>
<p>You asked them to reopen your account and then became angry that they complied? This is the sticking point. It doesn't matter that you weren't asked to email it or phone etc, you identified yourself as the owner of the account and made the request to allow yourself to make a transaction. You did, you lost.</p>
<p>The bookmaker isn't at fault here. We understand gambling addiction is a serious problem, and are happy to help point you in the right direction in the way of support groups or meeting locations for problem gambling if you'd like to write in to <a href="mailto:complaints@bookmakersreview.com">complaints@bookmakersreview.com</a>.</p>

Is this a joke or what?
Permanent self-exclusion means permanent self-exclusion.

If you self-exclude yourself from a provider it's done, you cannot go back and place bets with this provider ever again.

You can ask the provider to remove the exclusion but the provider is not allowed to remove it.

I'm not sure how come you are not aware of how this policy works?

Once you are self-excluded you can never go back, even if you pay them to bring you back they're not allowed to bring you back.

PS Your email doesn't work, emails keep on bouncing, but I've submitted the claim through your website with attachments, and so far no one has looked at it.

 

[ssmith32]

Hi John,
Are you still around? I notice you have quite a bit of knowledge on this subject and I could do with some help fighting Betway at the moment. I'm from Liverpool too.
Any chance you could give me a few ideas on what to do?
Cheers