jeffreyteske
- Joined
- Jun 14, 2023
- Messages
- 4
I have registered in lowvig / six months ago. I made a deposit of $104.00 and increased it to $1000-1500, mainly by betting in real time. I used cryptocurrency to deposit and withdraw funds When trying to withdraw funds, I was asked for documents (ID card in front, back, selfie with ID card, utility bill) Sent all the same information that I sent to documents@lowvig.ag (ID card in front, back, selfie with ID card, utility bill) It was ordered to send the information to cssupport@lowvig.ag . On the third day, I didn\'t get an answer. I started writing a lot in live chat. I was offered to accept a callback for verification. But I\'m a deaf person. I was waiting for a call, but there were no calls. I ordered a time, but the call did not arrive at that hour. We went around in circles like this for about a month. I completely lost my hearing. I wrote to the post office, but did not receive any leniency. I am a deaf person, and I have some psychological abnormalities. I work with a psychologist. But the support service either ignored me or lied about calling. They only caused psychological trauma. I told them that I couldn\'t sit by the phone for a few days, and I urgently needed money. The team blocked my account and said that the account would be unblocked if I sent the video. You will need to send us a video confirmation at documents@lowvig.ag showing the following: 1 ID next to the face 2 Bank statement or utility bill (valid for the last 60 days) 3 Document with the word: Verification 4 State your full name. (I hear your name) 5 Maximum duration 1 minute A few days ago I sent a video, but my account is blocked and I am being ignored again. I am writing to clarify the timing of the check, but no answers are coming, although the agent in the chat confirmed that they received the video. more than 3 days have passed since the video was sent .
previously, they said that they would unblock the account only if I sent a video, calls are not suitable for verification, although I tried many times to call the appropriate team. The decision on the video check was made by the administration of the bookmaker's office. But after I sent them a video that fits all the criteria. They ignored me for a long time, said that the passport on the video was not valid, and again said that a call was needed, although they had previously forbidden me calls. They lead me around in circles. I'm tired of these crazy checks. Their team does nothing to help me, but only writes that they are sorry and feel the same. My passport is valid! These are scammers!!!
Help, I just want to get my money!!! I don't want to bet!
previously, they said that they would unblock the account only if I sent a video, calls are not suitable for verification, although I tried many times to call the appropriate team. The decision on the video check was made by the administration of the bookmaker's office. But after I sent them a video that fits all the criteria. They ignored me for a long time, said that the passport on the video was not valid, and again said that a call was needed, although they had previously forbidden me calls. They lead me around in circles. I'm tired of these crazy checks. Their team does nothing to help me, but only writes that they are sorry and feel the same. My passport is valid! These are scammers!!!
Help, I just want to get my money!!! I don't want to bet!
