According to your post on SBR - this happened a few days ago and you have been accused by the bookie of having a fake passport and they returned your deposit. Why did you not post that information here??
SBR and this site can help you, but you will have to be patient. I know it's frustrating, but these things will take time before you get a response. It will also depend on whether or not the bookie will want to discuss the problem with SBR or this site.
Fill out a form on here - go to the forum homepage and click on the thread at the top titled "new email address for bookmaker disputes"