So I made a $10K deposit and ran it up to $35000-39K over a week via mostly live betting. Asked them where to send my IDs and other information, so I can withdrawal.
Sent all the same information, I sent to sportsbetting.ag (Front, back ID, Selfie with ID, utility bill)
Was told to send the information to cssupport@lowvig.ag. Waited 3 days, no respond.
By the 3rd day I went to chat and ask for a status update. Said they never received the information, told me to send the information to their sister site instead. Send the information to documents@betonline.ag
Went back to chat after 24 hours to check on the status. Said they need to call. Told them sure, lets do it in 20 min. They can't make it. So we rescheduled for them to call 9am pst the next day.
9:15, no call. I go on chat and asked for an update. Said they will call any minute. Waited 9:45 no call.
Went back to chat and said they it is still pending as scheduled. No call
10:30. Still no call. Went back to chat and said
THEY NEVER CALLED. WHOLE DAY, NO CALL, VOICEMAIL OR TEXT
10:24, Oct 9
Jen : Thanks, I been waiting 1.5 hours
10:26, Oct 9
Mia Moore: Awesome, I have reached out to the team and they should be reaching out shortly, my apologies for
the delay.
10:27, Oct 9
Jen : I am going to start my drive shortly
10:27, Oct 9
Jen : Because I been waiting 1.5 hours
10:27, Oct 9
Jen : Do they want to reschedule?
10:28, Oct 9
Mia Moore: I am happy to have that done for you, Jenny, what time would be best, please?
10:29, Oct 9
Jen : in 1 min?
10:29, Oct 9
Jen : Lets reschedule right now
10:29, Oct 9
Jen : I am not about to wait another 1.5 hours for a call that might and might not come
10:29, Oct 9
Mia Moore: I would be unable to have them contact in the next minute, Jenny.
10:31, Oct 9
10/9/22, 10:40 AM about:blank
about:blank 2/2
Jen : How about in 10 mins?
10:32, Oct 9
Jen: Let the team know this is going on BMR. Series getting the run around.
10:34, Oct 9
Mia Moore: I will have them notified and I will send in that request.
10:34, Oct 9
Jen : Thanks
10:34, Oct 9
Mia Moore: No problem! Is there anything else I can assist you with at this time?
10:34, Oct 9
Jen: Been waiting nearly 2 hours.
10:35, Oct 9
Jen : Yes. We need to reviisit this in 10 min if no one calls
10:36, Oct 9
Mia Moore: I understand, however as the request has been sent to the finance team you would have to wait for
the contact as we are unable to have this issue fixed over the chats.
10:37, Oct 9
Jen : I realized that. But the issue can't be fixed if no one calls. And I have done my part
waiting for a call that was suppose to be come at 9am
10:37, Oct 9
Mia Moore: I understand and I have requested for the team to reach out, Jenny.
10:37, Oct 9
Jen: So you have done your part and I have done my part.
I spent over 1.5 hours waiting for a call that never came. While I couldn't keep waiting. They never called for the rest of the day. They made no attempt to call, leave a voice mail or email afterwards.
I like to have BMR assist in resolving this as it is unfair to be put in a loophole, of not getting paid because they fail to do their part.
Sent all the same information, I sent to sportsbetting.ag (Front, back ID, Selfie with ID, utility bill)
Was told to send the information to cssupport@lowvig.ag. Waited 3 days, no respond.
By the 3rd day I went to chat and ask for a status update. Said they never received the information, told me to send the information to their sister site instead. Send the information to documents@betonline.ag
Went back to chat after 24 hours to check on the status. Said they need to call. Told them sure, lets do it in 20 min. They can't make it. So we rescheduled for them to call 9am pst the next day.
9:15, no call. I go on chat and asked for an update. Said they will call any minute. Waited 9:45 no call.
Went back to chat and said they it is still pending as scheduled. No call
10:30. Still no call. Went back to chat and said
THEY NEVER CALLED. WHOLE DAY, NO CALL, VOICEMAIL OR TEXT
10:24, Oct 9
Jen : Thanks, I been waiting 1.5 hours
10:26, Oct 9
Mia Moore: Awesome, I have reached out to the team and they should be reaching out shortly, my apologies for
the delay.
10:27, Oct 9
Jen : I am going to start my drive shortly
10:27, Oct 9
Jen : Because I been waiting 1.5 hours
10:27, Oct 9
Jen : Do they want to reschedule?
10:28, Oct 9
Mia Moore: I am happy to have that done for you, Jenny, what time would be best, please?
10:29, Oct 9
Jen : in 1 min?
10:29, Oct 9
Jen : Lets reschedule right now
10:29, Oct 9
Jen : I am not about to wait another 1.5 hours for a call that might and might not come
10:29, Oct 9
Mia Moore: I would be unable to have them contact in the next minute, Jenny.
10:31, Oct 9
10/9/22, 10:40 AM about:blank
about:blank 2/2
Jen : How about in 10 mins?
10:32, Oct 9
Jen: Let the team know this is going on BMR. Series getting the run around.
10:34, Oct 9
Mia Moore: I will have them notified and I will send in that request.
10:34, Oct 9
Jen : Thanks
10:34, Oct 9
Mia Moore: No problem! Is there anything else I can assist you with at this time?
10:34, Oct 9
Jen: Been waiting nearly 2 hours.
10:35, Oct 9
Jen : Yes. We need to reviisit this in 10 min if no one calls
10:36, Oct 9
Mia Moore: I understand, however as the request has been sent to the finance team you would have to wait for
the contact as we are unable to have this issue fixed over the chats.
10:37, Oct 9
Jen : I realized that. But the issue can't be fixed if no one calls. And I have done my part
waiting for a call that was suppose to be come at 9am
10:37, Oct 9
Mia Moore: I understand and I have requested for the team to reach out, Jenny.
10:37, Oct 9
Jen: So you have done your part and I have done my part.
I spent over 1.5 hours waiting for a call that never came. While I couldn't keep waiting. They never called for the rest of the day. They made no attempt to call, leave a voice mail or email afterwards.
I like to have BMR assist in resolving this as it is unfair to be put in a loophole, of not getting paid because they fail to do their part.
