Jazzsports account closed and balance confiscated

[caramba]

I know we already have a few threads on Jazzsports, but I thought this deserves a thread on its own as these people have just pulled the ultimate shitbag move on me. Not that it probably matters as they are broke and it would be unlikely I would see my money anyway, but this is just to show they will try any angle to not have to pay out.

Let's rewind to the summer of 2020. I had heard of these guys having good bonus offers so I contacted them to hear more about their bonuses: turnover requirements etc. I also asked if they accept UK customers. I was assured they did and still have this chat transcript. I was happy with their conditions and went ahead with my first deposit.

Everything went well, I continued to make both deposits and withdrawals when needed. After a few months they asked me to send in documentation for verification purposes. I did. No issues.

Then as for others payment issues started a little over six months ago, the 2.5K twice per week payouts turned into 1k per week, then turned into 1k per 10-12 business days, then 1k per 15-20 business days and more recently paused. I hit some long odds at the US elections so my balance had gone up to nearly 60k before all these changes.

Since the payments have been put on hold I have asked them when we can expect payouts again, and I was sent an email about verification. I told them I sent them documents back in 2021, but would be happy to provide updated documentation if needed. I hear nothing about my payout question, so today I contact them via live chat.

I am then told that:

[21:20]	Lola Lennon: Yes, I saw that you confirmed you had sent docs a while back, years ago
[21:20]	Lola Lennon: I has asked the Security team to review because I saw a UK address.
[21:23]	Lola Lennon: However, as a resident of the UK you should not have an account with the site. Unfortunately, the previous administration did not proceed with the necessary security protocols for UK accounts. However, we have a new management team that has been trying to correct many of the issues that have come up.
[21:24]	Lola Lennon: What should have been done, once the UK location was confirmed, was close your account and refund/return your initial deposit.
[21:25]	Lola Lennon: I checked your history and I show that we have paid out $1500 on top of your deposit total. Therefore you have received all your deposits back.

I replied:
No, you are not getting away with this. When I signed up I asked you if you allow UK customers, I was told yes. I then made deposits and sent in documents. You happily accepted all my deposits. You can not come here 5 years later and say "sorry, we have changed management since. Only your deposits will be returned", and confiscate my 55,000 USD balance.

The conversation goes on:

[21:28]	Lola Lennon: We will be closing the account officially. We regret this situation but the fact is that your account should have been closed. If you reside in the UK you can only gamble on sites licensed for UK services and that is not the case.
[21:28]	me: I have done nothing wrong here.
[21:29]	Lola Lennon: We know this is the last thing you want to hear, but we are currently fixing some issues that were not dealt with correctly. But truth of the matter is that we do not accept UK players.
[21:30]	Lola Lennon: I know that, it was a problem created by the previous administration and this is why we need to start taking measures now.
[21:30]	me: This will not be the end of this.
[21:30]	Lola Lennon: We have returned all the deposit funds that were sent to us.
[21:31]	Lola Lennon: We are proceeding and cancelling the account and invalidating all action in the account, as it should have been done from the start.
[21:32]	Lola Lennon: That is the procedure when we close an account due to jurisdiction.
[21:33]	Lola Lennon: We are sorry this has been the case, but the decision is final.
[21:33]	Lola Lennon: I escalated to the security team and to the new management specifically and carefully reviewed your deposit and withdrawal total in order to determine if any funds were still owed.
[21:34]	Lola Lennon: At the moment, the decision is final and access to the account will be removed.
[21:35]	Lola Lennon: At the moment, I will proceed and close the chat.
[21:37]	Lola Lennon has left the conversation

So that's Jazzsports in 2025, rated B+ by BMR. I still have access to the account, but likely not for long. I have taken some screenshots, showing balance and history. Not sure what my options are here as I'm lost for words at the moment.

 

[keithrichard]

Sounds like you are way up on them but that is not the point. If all you have said is true this is outright theft. They should be blacklisted.

 

[caramba]

Exactly, that is not the point. Not that it matters for the purpose of this, but I am arbing so what I have won with them I have mostly lost elsewhere.

I have saved all the important information to prove all this is true, but not sure how much that helps when I am dealing with gangsters in a poorly regulated jurisdiction.

 

[mrmcnasty]

For that amount of money I would be looking into solutions outside of UK. If you rented an apartment for one month in an other country and provided them ID and documents from that country would they approve payouts then?

I would also ask them who their gaming license is issued by just to show them you mean business. Even reaching out to that license issuing company may help.

best of luck man

 

[bluejays01]

Terrible situation but it’s probably better to just rip the bandaid off and accept that they’re not gonna pay you

Jazz is 100% no doubt insolvent. Payouts are grinding to a halt and with the amount of info out there now I doubt anyone is willing to deposit there anymore. They have millions in outstanding balances to pay, and with majority of small time players sticking to legal shops, there’s no way they’ll ever catch up unless someone bails them out

 

[intothefray84]

For that amount of money I would be looking into solutions outside of UK. If you rented an apartment for one month in an other country and provided them ID and documents from that country would they approve payouts then?

I would also ask them who their gaming license is issued by just to show them you mean business. Even reaching out to that license issuing company may help.

best of luck man

Does anyone know who licenses Jazz?

 

[caramba]

Terrible situation but it’s probably better to just rip the bandaid off and accept that they’re not gonna pay you

Jazz is 100% no doubt insolvent. Payouts are grinding to a halt and with the amount of info out there now I doubt anyone is willing to deposit there anymore. They have millions in outstanding balances to pay, and with majority of small time players sticking to legal shops, there’s no way they’ll ever catch up unless someone bails them out

That's the only consolation in this, it was very unlikely I would be paid out anyway. It's still sad to see the levels they stoop to screw customers over. With them dragging their name through the mud with behavior like this, it makes it even less likely some other book will buy them out since whatever brand value they built up over the past 30 years is not being helped by not paying customers and making up rules to not have to.

 

[caramba]

Does anyone know who licenses Jazz?

I can't find any info on Jazz's site, but elsewhere it's reported to be Curacao eGaming.

 

[thegreatestgatsby]

Big oof. Blatant theft. But why did you let your balance get that big when they only let you withdraw like $3k a week??? I will never understand why people do this.

 

[caramba]

They were tied up in bets on the US election. Then I won big on longshots (Vance and Walz) and my balance went from something like 20k to 60k. Once I started withdrawing they allowed me one 2.5k withdrawal, before cutting me down to 1k.

 

[donreddington]

They were tied up in bets on the US election. Then I won big on longshots (Vance and Walz) and my balance went from something like 20k to 60k. Once I started withdrawing they allowed me one 2.5k withdrawal, before cutting me down to 1k.

Your biggest mistake here is admitting to Arbing. Now BMR won’t help you because in Jazz terms of service it prohibits Arbing. They are terrible and should be blacklisted. However you should never have gone to a Sportsbook that only lets you wager 50 percent of your deposit, has outrageous rollovers, and even let your balance get more than $5,000 there. I sympathize with you but if you’re going to be an advantage player, you need to understand the heat you’re going into, and the potential risk of ruin. Wish you luck man, sorry this happened to you.