Circlebet - hxxp://xxx.circlebet.com (CircleBet is a brand of WL Services N.V. a company registered in Curacao. Address: Wilhelminalaan 13, Curacao, registered under number 124926 (0) and operates under the License No. 1668/JAZ issued to Curacao eGaming, Authorized and Regulated by the government of Curacao.
Customer card payments in WL Services N.V are done through contracts with EU-company Tain Malta Ltd with reg. number C33034 whose registered address is 75 Bisazza Street, Sliema SLM 1640, Malta and has a Class IV gaming license no. LGA/CL4/132/2000)
- took from me 1281 Euros letting just my 200 euro deposit to withdraw in my account after i made a request for outpayment with full amount, obviously after i finished the requiered turn over. The reason for this is an unbelivable one, because i break a rule who was not a rule at the moment when i opened my account with them. The rule in case is by they saying -
"(i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game"You made a deposit to our sportsbook of €200 and your maximum stake should have been €100 for each bet and for that reason our bettingmaneger have decided to cancel your bonus and winnings made by such."
When i opened my account (22.02.2013) and deposited, the rule was:
"Maximum stake per bet must be equal or less then the deposit amount." (200 euros in my case) - The rule come from the 200 euro 100% bonus terms and conditions."
They had a few and very rare replies at a lot of emails of mine like:
"Dear Adrian,
We apologize for not answering your latest emails faster.
Its impossible to monitor every single bet as they are being completed for T&C violation.
That is why this occured at the time when you tried to make a withdraw.
Since it clearly states that general terms of service apply together with the current rules it falls on you as a player to follow these rules.
To make it even further clear in the future we will lift this T&C to promotion section to avoid any unclearty in the future."
my answer:
"I don't understand much. As i said, my first bets were 200 who left me no choice of winning cause you add new terms (if you really added) in dicordance with what i signed up and you applyed retroactively to my account. Also, nowhere is written that i should follow everytime before i place a bet the new terms and conditions (thing that uncontiously did anyway -looking at terms frequently could i say and didn't seen the half of deposit rule - but if i was seeing it no chance of following, never heard of such enormities, it's just a THEFT really).
CircleBet reserves the right at any time change the conditions or cancel the campaign. - This rule from my terms that i think you rely on is a standard one on all promotions and it reffers for your knowledge to your right to change the terms even if a promotion is dated to last a certain period of time and yes the new player should follow the new terms. Doesn't mean that the players who signed for other terms are do to follow it. It is my right to accept some terms or not and i accepted what i accepted -"Maximum stake per bet must be equal or less then the deposit amount." . As a result, a bookie could add some impossible to do turnover requirments anytime, act who by common sense, goodwill, legal and fair point of view could not be done. "Maximum stake per bet must be equal or less then the deposit amount.". - this is what i signed up with you for! I accepted THIS, and played respnsably.
They replyed:
"Adrian,
It is understandable that any player who breaks the T&C will state his/her case that nothing is wrong in the way he/she acted. We can not have a player breaking the general T&C in this case you did break those general T&C that were implace when you activated the bonus.
We are not trying to create badwill or build a case of stealing players money.
The bonus money is CircleBet's money and any winning from it.
Stealing would be taking your original deposit.
We will not change our decision in the matter since we have the right according to the T&C to void the bonus and any bonus winning when you bet more then 50% of the bonus amount."
And my last reply - without an answer is:
"You're a bookie, a player deposit with a purpose - winning and winnings are his money by the time he achieved them and i dind't break the rule when i activated the bonus, the rule was "Maximum stake per bet must be equal or less then the deposit amount." not "50% of the bonus amount.". I have 1281 Euros seized. After i activated the bonus was none of my business how you change the terms, obviously the new ones could affect the new players who will or not to accept. You said 50% but you must be contient that you could bring any rule after a player signs that is impossible to achieve and by this act you basicly ruin it. Give me my money back, you got to understand that the justice is on mine side and you're doing that just because my money are in your possesion and you don't want to pay.
Give me my money back, 1281 Euros, i will write even to Santa Clause of what kind of "business" are you doing, Malta, Curacao, all betting sites and forums,Visa, Maestro, Mastercard, Skrill, Tain, Curacao police, Romanian police, i will write everywhere what you did to me, somebody have to help me to received my fair earned funds."
I already made a complaint about a two weeks ago to their licence (Curacao) and i didn't received any answer, at least an "we will be looking at your case" or an automated response. I writted to lga Malta and Sportsbookreview to, no answer as well.
I have seen on Sbr some similar cases with Pointcasino who are the same shit, same owners. Worse is that nobody seems to have anything to do about this, cases alike are multiple and this Curacao fucks and their acquaintances continue to steal undisturbed. How this licenses are given and what importance they have? What's the deal with them? How could you take somebody money with a reason that don't last in any way and go away with it? Is frustrating! All this with support by big names like Visa, Mastercard, Maestro, Skrill and so on who get fees by transaction with these thieves.
This particular bookie - Circlebet doesn't even have the options to check your transaction history.
I know that a vast majority of bookies have the rule "we could take your money if we want" in their terms - well is not legal nowhere. There are bookies not some "give me a donation" societies, even if they must think so.
Last to say, of course, i must admit my fault to, you could expect to some troubles with this unknown bookmakers, still, they shouldn't be able to do what they want with your's money - stealing them more precisley.
Thank you for any support, excuse my english and avoid these thieves.
Customer card payments in WL Services N.V are done through contracts with EU-company Tain Malta Ltd with reg. number C33034 whose registered address is 75 Bisazza Street, Sliema SLM 1640, Malta and has a Class IV gaming license no. LGA/CL4/132/2000)
- took from me 1281 Euros letting just my 200 euro deposit to withdraw in my account after i made a request for outpayment with full amount, obviously after i finished the requiered turn over. The reason for this is an unbelivable one, because i break a rule who was not a rule at the moment when i opened my account with them. The rule in case is by they saying -
"(i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game"You made a deposit to our sportsbook of €200 and your maximum stake should have been €100 for each bet and for that reason our bettingmaneger have decided to cancel your bonus and winnings made by such."
When i opened my account (22.02.2013) and deposited, the rule was:
"Maximum stake per bet must be equal or less then the deposit amount." (200 euros in my case) - The rule come from the 200 euro 100% bonus terms and conditions."
They had a few and very rare replies at a lot of emails of mine like:
"Dear Adrian,
We apologize for not answering your latest emails faster.
Its impossible to monitor every single bet as they are being completed for T&C violation.
That is why this occured at the time when you tried to make a withdraw.
Since it clearly states that general terms of service apply together with the current rules it falls on you as a player to follow these rules.
To make it even further clear in the future we will lift this T&C to promotion section to avoid any unclearty in the future."
my answer:
"I don't understand much. As i said, my first bets were 200 who left me no choice of winning cause you add new terms (if you really added) in dicordance with what i signed up and you applyed retroactively to my account. Also, nowhere is written that i should follow everytime before i place a bet the new terms and conditions (thing that uncontiously did anyway -looking at terms frequently could i say and didn't seen the half of deposit rule - but if i was seeing it no chance of following, never heard of such enormities, it's just a THEFT really).
CircleBet reserves the right at any time change the conditions or cancel the campaign. - This rule from my terms that i think you rely on is a standard one on all promotions and it reffers for your knowledge to your right to change the terms even if a promotion is dated to last a certain period of time and yes the new player should follow the new terms. Doesn't mean that the players who signed for other terms are do to follow it. It is my right to accept some terms or not and i accepted what i accepted -"Maximum stake per bet must be equal or less then the deposit amount." . As a result, a bookie could add some impossible to do turnover requirments anytime, act who by common sense, goodwill, legal and fair point of view could not be done. "Maximum stake per bet must be equal or less then the deposit amount.". - this is what i signed up with you for! I accepted THIS, and played respnsably.
They replyed:
"Adrian,
It is understandable that any player who breaks the T&C will state his/her case that nothing is wrong in the way he/she acted. We can not have a player breaking the general T&C in this case you did break those general T&C that were implace when you activated the bonus.
We are not trying to create badwill or build a case of stealing players money.
The bonus money is CircleBet's money and any winning from it.
Stealing would be taking your original deposit.
We will not change our decision in the matter since we have the right according to the T&C to void the bonus and any bonus winning when you bet more then 50% of the bonus amount."
And my last reply - without an answer is:
"You're a bookie, a player deposit with a purpose - winning and winnings are his money by the time he achieved them and i dind't break the rule when i activated the bonus, the rule was "Maximum stake per bet must be equal or less then the deposit amount." not "50% of the bonus amount.". I have 1281 Euros seized. After i activated the bonus was none of my business how you change the terms, obviously the new ones could affect the new players who will or not to accept. You said 50% but you must be contient that you could bring any rule after a player signs that is impossible to achieve and by this act you basicly ruin it. Give me my money back, you got to understand that the justice is on mine side and you're doing that just because my money are in your possesion and you don't want to pay.
Give me my money back, 1281 Euros, i will write even to Santa Clause of what kind of "business" are you doing, Malta, Curacao, all betting sites and forums,Visa, Maestro, Mastercard, Skrill, Tain, Curacao police, Romanian police, i will write everywhere what you did to me, somebody have to help me to received my fair earned funds."
I already made a complaint about a two weeks ago to their licence (Curacao) and i didn't received any answer, at least an "we will be looking at your case" or an automated response. I writted to lga Malta and Sportsbookreview to, no answer as well.
I have seen on Sbr some similar cases with Pointcasino who are the same shit, same owners. Worse is that nobody seems to have anything to do about this, cases alike are multiple and this Curacao fucks and their acquaintances continue to steal undisturbed. How this licenses are given and what importance they have? What's the deal with them? How could you take somebody money with a reason that don't last in any way and go away with it? Is frustrating! All this with support by big names like Visa, Mastercard, Maestro, Skrill and so on who get fees by transaction with these thieves.
This particular bookie - Circlebet doesn't even have the options to check your transaction history.
I know that a vast majority of bookies have the rule "we could take your money if we want" in their terms - well is not legal nowhere. There are bookies not some "give me a donation" societies, even if they must think so.
Last to say, of course, i must admit my fault to, you could expect to some troubles with this unknown bookmakers, still, they shouldn't be able to do what they want with your's money - stealing them more precisley.
Thank you for any support, excuse my english and avoid these thieves.
). Generaly speaking, it may depends, some say that any winnings should be considered bonus money is not standard. 
