GTbets closed account overnight (RESOLVED)

[catman42]

I made my first deposit on GTbets last night and won around $7k in slots, I placed a few sport wagers and went to sleep.

I wake up and sign in to find my account has been been disabled and I need to go to the live chat. I am then told my account is under review by management because I placed more than $25 on my max spin while I was completing the sign up bonus. The agent told me this promotional information is seen at time of deposit, I didn’t see any max spin information through the deposit process and I referred to the promotion and casino terms before playing which can be found here. (No mention if a max amount per spin).

Sports Betting Promotions Detail for Online Players

Sports Betting Promotions Detail for Online Players

m.gtbets.ag

Terms and Conditions

GTbets Terms and Conditions

m.gtbets.ag

I am currently waiting for management review, I’m wondering if this has happened to anyone else? They have to be able to see how this is confusing.

Also I read only good things about this book, and I won before I did more than $25 a spin, will they reopen my account or do you think they are going to steal the $7k from me.

Thanks for your help

 

[DontTailMe]

I already have an account there. Otherwise, I'd sign up just to help you prove/disprove what they are saying about there being extra terms and conditions at time of deposit.

Best of luck on this.

 

[catman42]

They said I would have an update early this morning, just contacted them and they seem like I was bothering them asking for an update. They didn’t even call or email that they were disabling my account. This is very concerning and I submitted an official complaint

 

[BobbyFK]

Catman,

Sorry about the issues you are having with GTbets. If you did not do so already, please fill out the following compliant form and someone from BMR will follow up on this for you.

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

 

[catman42]

Catman,

Sorry about the issues you are having with GTbets. If you did not do so already, please fill out the following compliant form and someone from BMR will follow up on this for you.

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

Thank you, I submitted a complaint but can you please put it on pause. I’m back into my account now and submitted a withdrawal. I will keep this updated and mark resolved once it’s goes through

 

[RudyRuder]

good info


so you are ok pending withdrawal???

 

[Oddsmaker]

It’s a Mickey Mouse

 

[catman42]

I’m waiting for withdrawal. Will update resolved once I get it. Thanks everyone

 

[catman42]

My issue is resolved and I received payout

 

[BMR Genie]

My issue is resolved and I received payout

Great to hear and thank you for updating us Catman42.