The EG verification playbook has been this way for years.
As it's been said, get ready for them to spit out something from their delay flowchart;
- Wrong Birth Date on account (it's right)
- Fuzzy Picture sent it in (it's not)
- Why does it show you are playing in a different area from your address (when you haven't)
- or my Favorite is when they say something is wrong with the credit card you used to deposit, the numbers don't match up but you never used a CC and deposited with Crypto lol