On 11/12, I placed a live wager on international hockey involving France v. Hungary u2.5 (-118) with the score at 1-0 entering 3rd period. At the end of regulation the score was tied 1-1, so the wager won as Sportsbetting hockey rules state that for international hockey the wager ends at regulation time and does not include OT. The game itself went to OT for final score 2-1 but SB incorrectly graded the wager as a lost. Also, it's clear that the line was for regulation time as for a full 3rd period with a score at 1-0 the u2.5 would not be (-118) if it included OT. Bovada includes OT and their line for that game at the start of 3P was +200.
Later that day I contacted SB via online chat and was told it will be corrected. However, the next day it was not corrected. So I contacted them several times and then on 11/20 they credited my account with the wager amount but not the winnings. I contacted to them today and CS replied that it was a courtesy credit since the wager actually lost. I contended that the wager was a win and even copied their rules to CS who then stated that it's taking awhile longer and will send me an email later. And now once again the waiting game. And here's their rules:
International/European Ice Hockey including IHF World Championship Hockey
1. As above Hockey Rules apply.
2. Wagering can be via handicap or 3-way Moneyline with a tie option.
3. All bets will be settled based on the score at the end of regulation time.
Later that day I contacted SB via online chat and was told it will be corrected. However, the next day it was not corrected. So I contacted them several times and then on 11/20 they credited my account with the wager amount but not the winnings. I contacted to them today and CS replied that it was a courtesy credit since the wager actually lost. I contended that the wager was a win and even copied their rules to CS who then stated that it's taking awhile longer and will send me an email later. And now once again the waiting game. And here's their rules:
International/European Ice Hockey including IHF World Championship Hockey
1. As above Hockey Rules apply.
2. Wagering can be via handicap or 3-way Moneyline with a tie option.
3. All bets will be settled based on the score at the end of regulation time.
