Betclic was promoting a bonus in tennis, if you bet 5€ or more in Australia ATP and if you loose they pay a bonus until 50€ max, which will be paid 48h after the end of the promotion 20 of jan. I made my bet (10€) and i loose. Today the bonus finally arrived to my account, and before the bonus i have 100€ in my account. After the bonus i´ve 110€. I made a bet of 10€ (bonus), and another one of 10€ from my money, which i´ve before the bonus.
Before i loose the bet of the first 10€ i tried to draw the 90€ and they only allow to draw 83.34€. I chat with an operator and she (Ana Luisa) told me that after i loose my first bet the value will return to 90€ because i lost my bonus.
The problem was that when i lost the bet, i´ll check the account and the value allowed to draw continue on 83.34€. I talk again with an operator through chat and the he (Artur) told me something diferent that the other operator was wrong and for i can draw the bonus i´ve to bet 6 times the value of the bonus.
I think that is not correct because if i havent any money on my account, i loose the bonus and that´s it. If i have money on my account they dilute the bonus on my money, and to draw the money i´ve to bet 6 times the value of the bonus. They mean that i´ve to pay 60€ of my money to draw 10€ of bonus, which is dilute on my money that i have before they credit the bonus on my account. I understand that point if i win the first bet that i made with the 10€ that they gave to me, but if i loose i don´t have to pay for something that i don´t have anymore.
I wish that you can help me with this question, because i think that is not fair for the players.
I´ve prints of the chat, the only problem is that are on portuguese, do you have any portuguese colaborator?
Thanks
Before i loose the bet of the first 10€ i tried to draw the 90€ and they only allow to draw 83.34€. I chat with an operator and she (Ana Luisa) told me that after i loose my first bet the value will return to 90€ because i lost my bonus.
The problem was that when i lost the bet, i´ll check the account and the value allowed to draw continue on 83.34€. I talk again with an operator through chat and the he (Artur) told me something diferent that the other operator was wrong and for i can draw the bonus i´ve to bet 6 times the value of the bonus.
I think that is not correct because if i havent any money on my account, i loose the bonus and that´s it. If i have money on my account they dilute the bonus on my money, and to draw the money i´ve to bet 6 times the value of the bonus. They mean that i´ve to pay 60€ of my money to draw 10€ of bonus, which is dilute on my money that i have before they credit the bonus on my account. I understand that point if i win the first bet that i made with the 10€ that they gave to me, but if i loose i don´t have to pay for something that i don´t have anymore.
I wish that you can help me with this question, because i think that is not fair for the players.
I´ve prints of the chat, the only problem is that are on portuguese, do you have any portuguese colaborator?
Thanks
