Hello! February 25 I deposit 150 euros on Capitolbet.com. Received a bonus of 75 euros. Made about 48 bets totaling amount more than 2600 euro. Bonus rollover conditions were to make bets on the amount of 2250 euro for 20 days, only bets maximum amount 50 euro count towards the wagering requirements. I do not fully understand what is at once difficult conditions when I made a deposit, but nevertheless fulfilled them. March 21 ordered the money to pay out at the amount of 460 euros. Then got a request to send the documents. After I send my documents, in 5 minutes support was told that my account is under investigation and suspected of bonus abusing . My account was blocked. March 25 I received a message that all my bets canceled and now my account is active and I can made bet. On my account now I have only a sum of my deposit (150 euro). I tried to withdraw it, but I wrote letter from support that I must to bet on the amount of my deposit to withdrawal. March 26 I filed a complaint about this bookmaker in the LGA Malta (complaints@lga.org.mt) and Curacao egaming (info@curacao-egaming.com) but still have not received any response. I am an honest player and did honest bets. I did not violate any of their rules. I meet for the first time with a similar case of blatant theft. Apparently this bookmaker the bankrupt and they simply decided to steal my money. Sorry for my bad English.
Capitolbet.com cancelled all my bets
- Thread starter Vyachesko
- Start date
